Trading & Markets Client Support Specialist

Tradeify; Oregon; Híbrido; USD 45.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

Medical, dental, vision benefits with

Descripción de la vacante

Slay Markets is building a client support team to launch prediction markets. You’ll be a first point of contact for traders, answering questions, guiding them through verification, funding, and using the platform.

Join a small, integrity-driven team supporting real-time events, with opportunities to learn products hands-on and impact the customer experience across Intercom and compliance processes.

Formación

• Experience in customer service in financial services or trading.
• Knowledge of sports betting or event-based trading.
• Strong written communication: replies that are clear, friendly, and correct the first time.
• Hands-on experience with the Intercom help desk, including inboxes, macros, and ticket workflows.
• Strong attention to detail and the ability to stay calm and accurate when ticket volume spikes.
• Knowledge of margin, settlement, and KYC/AML documentation.
• Time at a prop firm, FCM, or introducing broker.
• Good judgment about when to ask for help or escalated

Responsabilidades

• Handle client questions through Intercom chat, email, and tickets, with clear and accurate written replies.
• Help clients with account setup, verification, funding, withdrawals, and finding their way around the platform.
• Explain how prediction markets work, including contract structure, pricing, settlement, and how outcomes are decided.
• Work through market-specific questions during busy events, such as live sports and major news.
• Troubleshoot platform issues and elevate technical problems to the right internal team.
• Track account changes, document submissions, and compliance questions through to resolution.
• Spot patterns in client questions and pass them to product and operations.
• Keep clean records of every client interaction in Intercom.
• Work with compliance, risk, and operations to keep the client experience smooth

Conocimientos

Customer service

Financial services

Written communication

Intercom help desk

Attention to detail

KYC/AML

Escalation management

Time management

Herramientas

Intercom

NinjaTrader

Sierra Chart

Rithmic

Descripción del empleo

Slay Markets is building a client support team to launch prediction markets. You’ll be a first point of contact for traders, answering questions, guiding them through verification, funding, and using the platform.

Join a small, integrity-driven team supporting real-time events, with opportunities to learn products hands-on and impact the customer experience across Intercom and compliance processes.