Client Support Specialist - Trading & Prediction Markets

Tradeify.co; United States; Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

Medical, dental, vision

401(k) with employer match

Descripción de la vacante

Slay Markets, a modern futures brokerage operating under the Tradeify umbrella, is expanding into prediction markets. You will join the client support team as we build it out and prepare to launch a new product, becoming the first point of contact for traders and resolving questions swiftly in Intercom.

You’ll work closely with the Head of Support, learn our products hands-on, and take real ownership of your queue while helping clients with setup, verification, funding, and navigating the

Formación

• Experience in customer service, ideally in financial services, trading, betting, or a similar client‑facing setting.
• Working knowledge of sports betting, prediction markets, or event‑based trading.
• Strong written communication: replies that are clear, friendly, and correct the first time.
• Hands‑on experience with the Intercom help desk, including inboxes, macros, and ticket workflows.
• Strong attention to detail and the ability to stay calm and accurate when ticket volume spikes.
• Knowledge of margin, settlement, and KYC/AML documentation.
• Time at a prop firm, FCM, or introducing broker.
• Good judgment about when to ask for help or escalated.

Responsabilidades

• Handle client questions through Intercom chat, email, and tickets, with clear and accurate written replies
• Help clients with account setup, verification, funding, withdrawals, and finding their way around the platform
• Explain how prediction markets work, including contract structure, pricing, settlement, and how outcomes are decided
• Work through market-specific questions during busy events, such as live sports and major news
• Troubleshoot platform issues and escalated technical problems to the right internal team
• Track account changes, document submissions, and compliance questions through to resolution
• Spot patterns in client questions and pass them to product and operations
• Keep clean records of every client interaction in Intercom
• Work with compliance, risk, and operations to keep the client experience smooth

Conocimientos

Customer service

Financial services

Intercom

Written communication

Herramientas

Intercom

Descripción del empleo

Slay Markets, a modern futures brokerage operating under the Tradeify umbrella, is expanding into prediction markets. You will join the client support team as we build it out and prepare to launch a new product, becoming the first point of contact for traders and resolving questions swiftly in Intercom.

You’ll work closely with the Head of Support, learn our products hands-on, and take real ownership of your queue while helping clients with setup, verification, funding, and navigating the