Trading Support Analyst

ION; New Jersey; On-site; USD 70,000 - 120,000; Full time

Job summary

A trading technology firm in New Jersey seeks a Trading Support Analyst to engage directly with clients using their equities trading platform. The role requires strong analytical and customer service skills, with responsibilities including issue resolution, real-time support, and on-site training. Ideal candidates will have a degree in a technical field and experience in equities trading operations. Salary is negotiable, ranging from $70,000 to $120,000 depending on experience.

Qualifications

• 1+ years of experience in equities trading operations.
• Excellent written and verbal communication skills.
• Proven problem-solving skills in stressful environments.

Responsibilities

• Resolve customer issues independently and liaise with specialist groups.
• Provide real-time support via phone, chat, and email.
• Conduct on-site customer visits for product training.

Skills

Data-driven problem solving

Customer service

Analytical thinking under pressure

Knowledge of equity markets

Experience supporting Software as a Service platforms

Scripting for operational efficiency

Spanish speaking

Portuguese speaking

Education

Bachelor's degree in Computer Science or Information Systems

Business-related degree with exposure to technical fields

Job description

Fidessa’s Trading Support Analysts are at the forefront of client engagement, delivering expert functional support across Fidessa’s powerful, multi‑asset trading platform.

This role has specific focus around the support and training of new and existing users of the Fidessa equities trading and risk management platform. This platform provides high-speed access to global equities exchanges and execution venues and is used by top tier brokers worldwide.

Trading Support team is part of the Fidessa Global Service Desk and is formed of an enthusiastic mix of individuals with strong data-driven, technical, analytical, functional and customer service skills, looking for a challenging and varied role in a fast-paced environment.

This is an excellent opportunity for a recent grad or someone with up to 4 years of experience with data-driven approach and strong attention to detail who wants direct interaction with clients and trading floors, exposure to complex financial products and a career pathway in trade support, product management or technical account management.

Key Responsibilities:

• In order to meet the requirements of the Customer base and the diverse needs of the evolving trading landscape, the Trading Support team caters to the immediate needs of our customers, resolving a high percentage of issues independently and liaising with specialist groups within the business and technology to ensure fast resolution of issues that require additional coordination to resolve.
• In addition to providing real‑time phone, chat, and e‑mail Support, Trading Support Analysts also conduct regular on‑site customer visits to provide product training and support for Fidessa users. These visits provide valuable ground-level insight on how customers are using Fidessa services and can be leveraged to introduce solutions that will help improve customer workflows through new and existing Fidessa solutions. Travel will be required but will be typically less than 25% (when things stabilize).

Required Skills, Qualifications, and Experience:

• Demonstrate a data‑driven approach to problem solving
• Strong (1 year min) experience in equities trading operations, including basic strong knowledge of the equity markets and an understanding of equity business flows. Recent grads with significant internship experience in equities trading operations, equity markets and equity business lows will also be considered.
• Bachelor's degree in a technical or engineering concentration (Computer Science, Information Systems, Computer Engineering) with a business focus OR Business-related degree with significant exposure to Information Systems, Computer Science or Computer Engineering.
• Proven ability to think analytically under pressure in a production environment.
• Proven ability to think analytically under pressure in a production environment.
• Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customers
• Continuously looks for ways to optimize support processes using data insights
• Self‑motivated and positive attitude
• Strong customer service ability
• Excellent problem‑solving skills
• Ability to handle stressful situations in a trading environment
• Experience supporting Software as a Service platforms
• Knowledge of financial software platforms
• Demonstrates the ability to use scripting to improve operational efficiency.
• Spanish and/or Portuguese speaking

Salary Range:

The estimated salary range is $70,000–120,000. Salary is negotiable depending on experience and skills.

ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.