Trading Production Services Engineer (Global Markets)

BCforward; Chandler (AZ); On-site; USD 74,000 - 105,000; Full time

Job summary

BCforward is seeking a Production Services Specialist to join its Global Markets Equities team in Chandler, AZ. You will support trading applications, ensure stability, and drive proactive improvements across distributed environments with strong incident management and monitoring skills.

The role requires hands-on experience with Geneos, Splunk, and Dynatrace, plus scripting in Python, Unix Shell, Java, or Perl.

Qualifications

• 5+ years hands-on support for critical trading platforms.
• Experience with Windows, UNIX, Linux, and SQL/PLSQL.
• Proficient in ITRS Geneos, Splunk, and Dynatrace.
• Scripting: Python, Unix Shell, Java, and Perl.
• Knowledge of ITIL and SDLC principles.
• Experience coordinating across onshore/offshore teams.
• Excellent written and verbal communication skills.

Responsibilities

• Provide end-user and platform support for Global Markets Equities trading applications, ensuring stability and resiliency across services.
• Lead incident and problem management, including triage, root cause analysis, and follow-up remediation.
• Manage application monitoring, capacity and availability, operational readiness, and production governance.
• Serve as gatekeeper for production change, coordinating change management, release and deployment activities, and configuration management.
• Onboard new applications and integrate with monitoring, alerting, and runbook procedures.
• Monitor application performance using tools such as ITRS Geneos, Splunk, and Dynatrace, and drive proactive improvements.
• Create and manage incident tickets, communicate status to stakeholders, and coordinate with development and business operations teams.
• Maintain service analytics, metrics, and reporting to improve operational efficiency and reliability.
• Engage with vendors and infrastructure partners to resolve technical issues and optimize services.
• Consult with end users to determine optimal configurations and service alternatives that enhance the production environment.

Skills

Trading platforms

Incident management

Monitoring tools

Programming & scripting

ITIL/SDLC

Cross-functional collaboration

Stakeholder communication

Tools

ITRS Geneos

Splunk

Dynatrace

Jira

IBM WebSphere MQ

Tibco.Cloud

OpenShift

Grafana

Job description

BCforward is seeking a Production Services Specialist to join its Global Markets Equities team in Chandler, AZ. You will support trading applications, ensure stability, and drive proactive improvements across distributed environments with strong incident management and monitoring skills.

The role requires hands-on experience with Geneos, Splunk, and Dynatrace, plus scripting in Python, Unix Shell, Java, or Perl.