Trading Platform Tech Support Specialist

Trade Station Group, Inc.; Fort Lauderdale (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

A leading online brokerage firm in Florida is seeking a Technical Support Representative to assist clients with trading technology platforms. Responsibilities include troubleshooting technical issues, training clients on proprietary software, and collaborating with other departments to ensure service excellence. Ideal candidates should have a Bachelor's degree in a related discipline and 3-5 years of Technical Support experience. This role requires strong communication skills and a customer service-oriented attitude.

Qualifications

• 3-5 years of Technical Support experience required.
• Microsoft Technology Associate (MTA) or equivalent certifications preferred.
• Securities Industry qualifications like Series 7 and 63 are a plus.

Responsibilities

• Assist clients with escalated technical issues via phone and email.
• Train clients on proprietary trading software.
• Liaise with other departments to resolve escalated issues.

Skills

Troubleshooting skills

Strong oral and written communication skills

Customer service excellence

Team player

Dependable and punctual

Education

Bachelor's degree in Computer Science, IT, Finance or related discipline

Job description

A leading online brokerage firm in Florida is seeking a Technical Support Representative to assist clients with trading technology platforms. Responsibilities include troubleshooting technical issues, training clients on proprietary software, and collaborating with other departments to ensure service excellence. Ideal candidates should have a Bachelor's degree in a related discipline and 3-5 years of Technical Support experience. This role requires strong communication skills and a customer service-oriented attitude.