Equities Trading Support & Training Analyst

ION; New Jersey; On-site; USD 70,000 - 120,000; Full time

Job summary

A trading technology firm in New Jersey seeks a Trading Support Analyst to engage directly with clients using their equities trading platform. The role requires strong analytical and customer service skills, with responsibilities including issue resolution, real-time support, and on-site training. Ideal candidates will have a degree in a technical field and experience in equities trading operations. Salary is negotiable, ranging from $70,000 to $120,000 depending on experience.

Qualifications

• 1+ years of experience in equities trading operations.
• Excellent written and verbal communication skills.
• Proven problem-solving skills in stressful environments.

Responsibilities

• Resolve customer issues independently and liaise with specialist groups.
• Provide real-time support via phone, chat, and email.
• Conduct on-site customer visits for product training.

Skills

Data-driven problem solving

Customer service

Analytical thinking under pressure

Knowledge of equity markets

Experience supporting Software as a Service platforms

Scripting for operational efficiency

Spanish speaking

Portuguese speaking

Education

Bachelor's degree in Computer Science or Information Systems

Business-related degree with exposure to technical fields

Job description

A trading technology firm in New Jersey seeks a Trading Support Analyst to engage directly with clients using their equities trading platform. The role requires strong analytical and customer service skills, with responsibilities including issue resolution, real-time support, and on-site training. Ideal candidates will have a degree in a technical field and experience in equities trading operations. Salary is negotiable, ranging from $70,000 to $120,000 depending on experience.