Trading Platform Support Engineer

Crypto.com; New York (NY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

401(k) with employer match

Group health, dental, vision, life/dis

Hybrid set‑up

Internal mobility program

Region-based benefits

Job summary

Crypto.com is seeking a hands-on Application Support Engineer to join our Nadex team supporting a regulated derivatives trading exchange. You will ensure availability, stability, and performance of production and demo environments in a fast-paced, mission-critical setting.

You will respond to incidents, perform daily operations, monitor systems, tune performance, assist with upgrades, and document runbooks and SOPs while collaborating with development, QA, and infrastructure teams.

Qualifications

• 2–5 years of experience supporting production software applications or trading support.
• Experience with trading platforms, prediction markets, or real‑time environments.
• Hands-on SQL and relational databases.
• Familiarity with APIs, webhooks, data feeds, and log/metrics tools for troubleshooting.
• Strong troubleshooting and incident‑management in SLA environments.
• Excellent written and verbal communication, able to explain issues clearly.
• Willingness to occasionally work nights and weekends.

Responsibilities

• Partner Support: Serve as technical contact for partner channels; respond to questions and incidents.
• Production Support & Monitoring: Remote management and support for Production and Demo environments.
• Daily Operations: Execute daily processing, contract scheduling, settlements, and end/start‑of‑day procedures.
• Incident & Problem Management: Triage, troubleshoot, and drive incident resolution with escalation.
• Performance Tuning: Monitor and tune performance to maintain optimal operations.
• Change & Release Support: Assist with upgrades, deployments, and validation with Dev/QA.
• Shift Handover & Documentation: Update runbooks and SOPs; ensure clear handovers.
• Process Improvement & Automation: Develop tools/scripts to automate workflows.
• Collaboration: Work with Development, QA, Infrastructure, and partner teams.

Skills

SQL

Incident management

Communication skills

Night/weekend availability

Tools

Linux CLI

Grafana

Splunk

Zabbix

REST/WebSockets/Kafka

Job description

Crypto.com is seeking a hands-on Application Support Engineer to join our Nadex team supporting a regulated derivatives trading exchange. You will ensure availability, stability, and performance of production and demo environments in a fast-paced, mission-critical setting.

You will respond to incidents, perform daily operations, monitor systems, tune performance, assist with upgrades, and document runbooks and SOPs while collaborating with development, QA, and infrastructure teams.