Trading Platform Engineer - Production Support

Crypto.com; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work setup

401(k) plan with employer match

Health, dental, vision, and life/dis-&

disability insurance

Job summary

Crypto.com is seeking an Application Support Engineer to ensure availability, stability, and performance of production and demo trading environments. The role involves hands-on operational excellence in a fast-paced setting.

You will serve as a technical point of contact for partner channels, manage incidents, and participate in automation and process improvements while coordinating with cross-functional teams.

Qualifications

• 2–5 years of experience supporting production software applications, technical platforms, integrations, partner-facing systems, client-facing operations, trading support, or market monitoring role.
• Experience with trading platforms, prediction markets, exchanges, or real-time transactional environments.
• Hands-on experience with SQL and relational databases.
• Familiarity with APIs, webhooks, data feeds, and log/metrics investigation tools for troubleshooting integrations.
• Strong technical troubleshooting and incident-management skills in an SLA-driven environment.
• Excellent written and verbal communication skills, including explaining complex issues clearly to non-technical stakeholders.
• Willingness to occasionally work nights and weekends.

Responsibilities

• Partner Support: Serve as a technical point of contact for partner channels, including FCMs and market makers, and respond to questions and incidents via Slack and Teams.
• Production Support & Monitoring: Remote management and support for Production and Demo trading environments, ensuring system availability and stability.
• Daily Operations: Execute and monitor daily processing, including contract scheduling, settlement, and end-of-day/start-of-day procedures.
• Incident & Problem Management: Triage, troubleshoot, and drive resolution of production incidents with escalation and RCA.
• Performance Tuning: Monitor performance, identify bottlenecks, and implement tuning recommendations.
• Change & Release Support: Assist with version upgrades, deployments, and release validation with Dev and QA teams.
• Shift Handover & Documentation: Maintain runbooks and SOPs, ensure clear status communication during handovers.
• Process Improvement & Automation: Contribute to automation of workflows via tools and scripts.
• Collaboration: Work with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues.

Skills

SQL

APIs & Webhooks

Troubleshooting

Communication

Night/weekend shifts

Tools

Linux CLI

Grafana

Splunk

Zabbix

AWS

Job description

Crypto.com is seeking an Application Support Engineer to ensure availability, stability, and performance of production and demo trading environments. The role involves hands-on operational excellence in a fast-paced setting.

You will serve as a technical point of contact for partner channels, manage incidents, and participate in automation and process improvements while coordinating with cross-functional teams.