Exchange Operations Specialist, US

Crypto Pro Network; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Annual leave entitlement

401(k) plan with employer match

Health, dental, and vision insurance

Job summary

A leading cryptocurrency firm in Chicago is seeking a motivated team member for the Exchange support team. This role involves expert-level remote management of trading operations, problem-solving, and enhancing automation processes. Ideal candidates should have a solid understanding of cryptocurrency markets and exceptional technical skills. The position offers a competitive salary between $70,000 and $90,000, along with benefits including health insurance and a 401(k) plan.

Qualifications

• Ability to perform effectively in a mission-critical operational team environment.
• Experience with securities trading software is preferred.
• Familiarity with JSON, XML, and WebSocket streams.

Responsibilities

• Manage administration and support for trading exchange operations.
• Support quality assurance testing to ensure service reliability.
• Assist in streamlining service delivery with third-party tools.

Skills

Expert-level remote management

Technical troubleshooting

Collaboration skills

Problem-solving

Knowledge of cryptocurrency

Tools

Python

APIs

Linux

Job description

About the role

We are seeking a motivated, creative, self‑starting member of the Exchange support team to safeguard the operation and administration of the Exchange and Clearing Organisation while innovating and automating processes.

Responsibilities

• Provide expert‑level remote management, administration, and support for the Production and Demo trading exchange, including updating underlying symbols, creating and scheduling contracts, performing end‑of‑day processing, settling expired contracts, and assisting with problem resolution.
• Contribute to the development, ongoing refinement, enhancement, and continuous process improvement of services.
• Assist in the investigation, implementation, and operation of third‑party tools to enhance, automate, and streamline service delivery.
• Support quality assurance testing to ensure service reliability and accuracy.
• Handle a wide variety of issues, both within and beyond the defined job description.

Requirements

• Ability to perform effectively in a mission‑critical operational team environment.
• Proven track record of collaborating with internal departments to deliver exceptional customer service.
• Experience or familiarity with Linux servers is preferred.
• Willingness to provide periodic weekends and off‑hours coverage.

Qualifications

• Knowledge or experience in cryptocurrency, prediction markets, and options/futures trading markets.
• Strong understanding of sports trading operations, including market types, settlement rules, and common edge cases across major sports leagues.
• Product ownership mentality with experience gathering requirements, prioritizing features, and delivering operational tools.
• Excellent technical troubleshooting, problem‑solving, interpersonal, verbal, and written communication skills.
• Ability to work rotational night shifts with weekend coverage; off‑days provided on weekdays.
• Experience with sports data providers (strongly preferred).
• Experience with securities trading software (preferred).

Nice to have

• 1–3 years of experience with Python scripting and API management.
• Expertise with cron jobs and scheduled task management in production environments, including monitoring and error handling.
• Experience pulling, processing, and structuring large datasets from APIs, webhooks, and real‑time data feeds; familiarity with JSON, XML, and WebSocket streams.
• Track record of improving tools and building internal products that scale with team needs.

Compensation and Benefits

$70,000 – $90,000 a year.

Benefits include competitive salary, attractive annual leave entitlement (including birthday and work anniversary leave), 401(k) plan with employer match, and company‑sponsored group health, dental, vision and life/disability insurance.

About Crypto.com

Founded in 2016, Crypto.com serves more than 150 million customers and is the world’s fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, we are committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Equal Opportunity

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. We value diversity and inclusion and seek candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted. We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information.