Trading Floor IT & Operations Analyst

Open Roles; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Breakfast on Tuesdays

Lunch on Wednesdays and Thursdays

PTO

Medical and dental insurance

401(k) matching

Parental leave

Pre-tax commuter benefits

Catered lunches

Job summary

Trillium is seeking a Trading Operations Analyst to ensure the firm’s trading infrastructure operates smoothly. You will act as the bridge between traders and the tech team, resolving real-time issues and managing trader workstations.

On-site in Midtown NYC, you will configure new workstations, audit performance, and support trading floor logistics while assisting with proprietary trading applications.

Qualifications

• Bachelor’s degree in IT, CIS, CS, or related field.
• Experience in tech support or IT help desk is a plus.
• Ability to triage and resolve issues under pressure in a fast-paced trading environment.

Responsibilities

• Serve as the first point of contact for trader technical inquiries.
• Troubleshoot and escalate IT-related issues affecting traders and staff.
• Assemble and configure new trader workstations, including hardware and software installation.
• Maintain and regularly audit system performance across trader machines.
• Manage trading floor logistics, including seating chart updates and workstation relocations.
• Maintain and update records in the internal ticketing system for issue resolution.
• Attend Feature Prioritization meetings to contextualize trader issues.
• Provide troubleshooting and escalation support for proprietary trading applications.

Skills

Strong problem solving

Windows proficiency

End-user interaction

Attention to detail

IT Help Desk experience

Finance industry experience

Education

Bachelor's degree in IT, CIS, CS, or related field

Tools

Ticketing system

Job description

Trillium is seeking a Trading Operations Analyst to ensure the firm’s trading infrastructure operates smoothly. You will act as the bridge between traders and the tech team, resolving real-time issues and managing trader workstations.

On-site in Midtown NYC, you will configure new workstations, audit performance, and support trading floor logistics while assisting with proprietary trading applications.