Trades Service Operations Manager

EMCOR Facilities Services; Tempe (AZ); On-site; USD 75,000 - 95,000; Full time

Job summary

EMCOR Facilities Services in Tempe, AZ, is seeking a Trades Service Operations Manager to oversee work orders for plumbing, lighting, doors, and electrical repairs. You will ensure services are delivered on time and align with contractual obligations.

Under supervision of the Account Director, you will direct field teams and subcontractors, manage scheduling, reporting, and invoicing logistics, and maintain client communication around status updates 24/7.

Qualifications

• Associate's Degree or equivalent experience preferred.
• 5 years of general contractor trades maintenance and management experience.
• Fluency in both English and Spanish is a plus.
• Advanced proficiency in MS Windows applications, particularly MS Excel and Word; typing at least 50 words per minute with strong writing skills.
• Professional, friendly demeanor with a commitment to exceeding client expectations.
• Ability to work under pressure and escalate issues to leadership.
• Strong communication skills for collaboration across teams.
• Willingness to travel up to 25%.
• Plumbing experience is essential.

Responsibilities

• Manage work orders, scheduling, vendor management, purchase order coordination, and reporting.
• Provide technical direction and support to Field Organization and subcontractors to ensure timely completion of service requests.
• Respond to maintenance and repair requests focusing on plumbing, doors, and electrical issues.
• Maintain effective communication with employees, management, contractors, and customers 24/7.
• Assist with invoicing statuses and issues, escalating as needed.
• Provide accurate reports on open work orders as required by supervisors.
• Document all correspondence related to work orders to maintain up-to-date records.
• Attend all required staff meetings and complete safety training.

Skills

MS Excel

MS Word

Typing 50 wpm

Bilingual English/Spanish

Communication skills

Under pressure decision-making

Education

Associate's Degree or equivalent experience

Tools

MS Windows

Job description

Job Summary

Join our dynamic team as a Trades Service Operations Manager, where you will play a crucial role in providing top‑notch technical support to our valued clients. Under the general supervision of the Account Director, you will manage work orders related to general trades, focusing on plumbing, lighting, doors, and electrical repairs. Your mission is to ensure that our services are delivered on time and in accordance with our clients' contractual obligations.

Essential Duties & Responsibilities

• Perform administrative support tasks including work order management, scheduling, vendor management, purchase order coordination, and reporting.
• Provide technical direction and support to our Field Organization and subcontractors, ensuring timely completion of all service requests.
• Respond to maintenance and repair requests with a focus on plumbing, doors, and electrical issues affecting facilities.
• Maintain effective communication with employees, management, contractors, and customers, operating 24/7.
• Assist with invoicing statuses and issues, escalating them as needed.
• Provide accurate reports on open work orders as required by supervisors.
• Document all correspondence related to work orders to maintain up‑to‑date and complete records.
• Attend all required staff meetings and complete necessary safety training.

Qualifications

• Associate's Degree or equivalent experience preferred.
• 5 years of experience in general contractor trades maintenance and management or a comparable combination of education and experience.
• Fluency in both English and Spanish is a plus.
• Advanced proficiency in MS Windows applications, particularly MS Excel and Word; ability to type a minimum of 50 words per minute with strong writing skills.
• Professional, friendly demeanor with a commitment to exceeding client expectations.
• Ability to work effectively under pressure and make informed decisions with limited guidance; know when to elevate issues to leadership.
• Strong communication skills, ensuring efficient collaboration with all team functions.
• Critical thinking and problem‑solving skills.
• Courteous and professional demeanor at all times.
• Uphold a reliable work ethic and punctuality.
• Willingness to travel up to 25% as required.
• Plumbing experience is essential.

Work Environment

This is primarily a desk position with computer access in a well‑maintained office facility.

Equal Opportunity Employer

We are committed to fostering a diverse workplace and encourage individuals with the skills and talent to contribute to our growth. We offer a competitive salary and benefits package.