Trade Support and Workflow Manager

Yale Corporation; New Haven (CT); On-site; USD 82,000 - 132,000; Full time

Benefits offered by this job

Yale Benefits

Job summary

Yale University is seeking a facilities operations leader to supervise custodial and maintenance activities across a unit or department on campus in New Haven. You will help implement policies, plan preventative maintenance, and coordinate with diverse stakeholders to support teaching, research, and events.

The role requires a Bachelor’s degree and at least seven years of related experience, with strong supervisory and communication skills.

Qualifications

• Bachelor’s degree required; seven years of related work experience or equivalent.
• Strong supervision and staff development experience.
• Knowledge of building systems, codes, and energy management.

Responsibilities

• Supervises day-to-day custodial/maintenance operations for a unit.
• Develops policies for building maintenance, safety, and security.
• Conducts safety inspections and oversees equipment modifications.
• Plans staff assignments and coordinates project procedures.
• Communicates safety and maintenance needs with internal and external contacts.

Skills

Interpersonal skills

Client relationships

Staff coordination

Supervisory skills

Communication

Microsoft Office

Education

Bachelor’s Degree

Tools

Project management software

Building maintenance software

Microsoft Office

Job description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

Supervises building operations, security, and scheduling of trade services across multiple units or departments. Implements policies for the maintenance, renovation, and development of university facilities and physical plants. Oversees all facets of site operations, including planning for licensed and unlicensed trades in maintenance, custodial services, trash and recycling, structural trades, and coordination with third-party vendors. Directs the maintenance, repairs, and renovations of building equipment and systems, ensuring compliance with university standards and sustainability initiatives. Engages with stakeholders to address facilities-related concerns and collaborates with various departments to support teaching, research, and special events. Develops staffing plans, oversees training and payroll, and manages performance to enhance staff development and operational efficiency.

Required Skills and Abilities

• Strong interpersonal skills and the ability to build strong client relationships, coordinate activities of staff, and provide customer-focused maintenance and services.
• Proven ability to manage and coordinate activities related to maintenance, repairs, construction, and renovation projects.
• Well-developed supervisory skills, including experience with progressive discipline, performance feedback, scheduling, and reporting.
• Comprehensive knowledge of building systems, codes, regulations, and energy management systems.
• Excellent verbal and written communication skills and proficiency in Microsoft Office.

Preferred Skills and Abilities

• Certification as a Certified Educational Facilities Professional (CEFP), Certified Facilities Manager (CFM) or similar certification.
• Experience in managing HVAC, plumbing, electrical, or mechanical systems with relevant licenses (e.g., S2, E2).
• Experience in facilities management within a university or similar institutional environment.
• Knowledge of project management software and tools, and familiarity with building maintenance software.
• Experience in coordinating with external vendors and contractors for large-scale projects and emergency responses.

Principal Responsibilities

• Supervises the day-to-day custodial and/or maintenance operations of a unit, department, or school building within the University.
• Participates in the development and implementation of policies and procedures for building maintenance and security develops preventative maintenance schedules.
• Conducts building safety inspections ensuring that protection and safety systems are in operational order and comply with safety codes; oversees the installation and modification of safety and protection equipment and systems as needed.
• Determines staff assignments, tool and equipment requirements, and procedures for projects and work requests.
• Plans, estimates, coordinates, and follows-up on repairs, renovations, and trade projects.
• Coordinates activities for service response with various trades; ensures timely delivery and completion of service work in assigned buildings and surrounding areas.
• Provides direction and guidance to building occupants and service responders in both routine and emergency situations.
• Communicates information on the adequacy of safety and protection programs and the need to improve these programs to the facilities department.
• Interacts with internal contacts to provide guidance on building safety policies, discuss code violations and resolutions, and discuss maintenance and renovation projects.
• Interacts with outside contacts to discuss maintenance, renovation and construction plans, and to obtain information on fire and safety regulations.
• Manages a staff of nonexempt employees.
• May perform other duties as assigned.

Required Education and Experience

Bachelor’s Degree. Seven years of related work experience or an equivalent combination of education and trades-related experience.

Job Posting Date

11/02/2026

Job Category

Manager

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Manager; Program Leader (25)

Salary Range

$82,000.00 - $131,500.00

Benefits

A general description of the benefits to be offered with this Managerial & Professional position is available at: Yale Benefits

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

Discrimination & Inclusion Statement

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.