Trade Showroom Support Specialist — Part-Time

Ernesta; Fairfax (VA); On-site; USD 28,000 - 41,000; Part time

Job summary

Ernesta is seeking a Seasonal Trade Inside Sales Support Specialist to provide administrative and operational support to our Trade Inside Sales team during our busiest season. This in-person role manages showroom activities and assists Account Executives to move opportunities forward.

Based in the Mosaic District showroom in Fairfax, VA, you’ll deliver design expertise, handle inquiries across channels, and help upsell while maintaining an organized, on-brand environment.

Qualifications

• 2+ years of experience in a consumer-facing role within the Trade industry.
• 2+ years of customer service and/or direct consumer sales
• Proficient with Zoom, Google Workspace, Salesforce, Gladly, Shopify
• Solutions oriented with sound judgment, business sense, and high integrity
• Willingness to work in a collaborative environment and wear many hats
• Great time management and organizational skills
• Flexible schedule, including weekend and holiday hours

Responsibilities

• Support Trade Account Executives with administrative tasks throughout the sales cycle
• Offer elevated, consultative service across multiple channels to create a personalized experience
• Deliver exceptional design and product expertise to Trade clients
• Support the trade sales team through communication and proactive outreach
• Qualify leads and identify opportunities for upselling, cross-selling, and expanding customer orders
• Advise Trade clients on how to size, floor plan layouts, and material selection
• Ability to navigate between multiple software applications
• Maintain a clean, organized showroom that delights Trade clients at every touchpoint
• Spread kindness through every touchpoint, creating brand fans!

Education

BA or experience in design/creative field

Tools

Zoom

Google Workspace

Salesforce

Gladly

Shopify

Job description

Ernesta is seeking a Seasonal Trade Inside Sales Support Specialist to provide administrative and operational support to our Trade Inside Sales team during our busiest season. This in-person role manages showroom activities and assists Account Executives to move opportunities forward.

Based in the Mosaic District showroom in Fairfax, VA, you’ll deliver design expertise, handle inquiries across channels, and help upsell while maintaining an organized, on-brand environment.