Inside Sales Support Specialist - Seasonal/Part-time

Ernesta; Fairfax (VA); On-site; USD 25,000 - 41,000; Part time

Job summary

Ernesta is seeking a Seasonal Inside Sales Support Specialist to provide administrative and operational support to our Design & Sales Specialist team during our busiest season. This in-person role helps remove administrative work so the team can focus on relationships and closing business.

You’ll assist with follow-up, information accuracy, and a seamless sales process for trade customers, ensuring timely support and product expertise across channels.

Qualifications

• 2+ years in a consumer-facing role.
• 2+ years in customer service and/or direct consumer sales.
• Proficiency with Zoom, Google Suite, Salesforce, Gladly, and Shopify.
• Strong time-management and organizational skills.
• Willingness to wear multiple hats and collaborate.

Responsibilities

• Provide administrative support across the sales cycle.
• Deliver elevated, consultative service across channels (in person, chat, text, email, phone).
• Share design and product expertise with Ernesta’s customers.
• Support the Inside Sales team through communication and proactive outreach.
• Qualify leads and identify opportunities for upselling and cross-selling.
• Advise customers on sizing, floor plan layouts, and material selection.
• Maintain a clean, organized showroom that delights clients.

Skills

Customer service

Sales support

Time management

Multitasking

Collaboration

Education

BA or related field

Tools

Zoom

Google Suite

Salesforce

Gladly

Shopify

Job description

Inside Sales Support Specialist - Seasonal/Part-time

About Ernesta:

Ernesta believes that more soft surfaces mean happier homes. Our vision? To bring gorgeous, design-focused custom rugs to your places of gathering through an enjoyable, simple and affordable experience.

About You:

First and foremost, you love the world of design! From furniture to art, and everything in between, you have a passion for spaces and a point of view to share. You find it easy to flex between many different tasks and enjoy a dynamic work environment. Connecting with people, understanding their perspectives and finding solutions excites and motivates you. You pride yourself on providing phenomenal customer service at every turn.

About the Role:

Ernesta is seeking a Seasonal Inside Sales Support Specialist to provide administrative and operational support to our Design & Sales Specialist team during our busiest season.

This role is ideal for someone with prior sales or account support experience who thrives behind the scenes, enjoys keeping projects organized, and understands how to move opportunities forward. Rather than owning the sales conversation, you'll help remove administrative work from the Inside Sales team so they can focus on building relationships and closing business.

You’ll play an important role in ensuring trade customers receive timely follow-up, accurate information, and a seamless experience throughout the sales process.

Seasonal Employment

• In-person, Part-time (up to 29 hours/week)
• Duration: Hire date through January 30th 2027
• Hourly Rate: up to $30/hour

What You’ll Do:

• Support Design & Sales Specialists with administrative tasks throughout the sales cycle
• Offer elevated, consultative service across multiple channels (in person, chat, text, email, phone) to create a personalized experience
• Deliver exceptional design and product expertise to Ernesta’s customers
• Support the Inside Sales tea, through communication and proactive outreach
• Qualify leads and identify opportunities for upselling, cross-selling, and expanding customer orders
• Advise customers on how to size, floor plan layouts, and material selection
• Ability to navigate between multiple software applications
• Maintain a clean, organized, and on-brand showroom that delights clients at every touchpoint
• Spread kindness through every touchpoint, creating brand fans!
• This is an in-person role, based out of our showroom located in the Mosaic District in Fairfax, VA.

Qualifications Include:

• 2+ years of experience in a consumer-facing role
• 2+ years of customer service and/or direct consumer sales
• High level of proficiency working online across multiple software tools such as Zoom, Google suite, Salesforce, Gladly, Shopify
• Solutions oriented with sound judgment, business sense, and high integrity
• Willingness to work in a collaborative environment and wear many hats
• Great time management and organizational skills
• Flexible schedule, including weekend and holiday hours

Nice to Have:

• Knowledge and enthusiasm for the design industry
• Home furnishings or design industry experience.
• BA or experience working in a creative field, interior design, art history, architecture, etc.

Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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