Seasonal Trade Inside Sales Support – Design Showroom

Ernesta

Birmingham (MI)

On-site

USD 27,000 - 33,000

Part time

14 days+

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Job summary

Ernesta is seeking a Seasonal Trade Inside Sales Support Specialist to provide administrative and operational support to our Trade inside sales team during our busiest season. This in-person role keeps the showroom organized and focused on moving opportunities forward, enabling Account Executives to build relationships and close business.

Ideal candidates have 2+ years in consumer-facing roles within the Trade industry and strong customer service experience.

Qualifications

2+ years of experience in a consumer-facing role, working with the Trade industry.
2+ years of customer service and/or direct consumer sales
High level of proficiency working online across multiple software tools such as Zoom, Google suite, Salesforce, Gladly, Shopify

Responsibilities

Support Trade Account Executives with administrative tasks throughout the sales cycle
Offer elevated, consultative service across multiple channels (in person, chat, text, email, phone) to create a personalized experience
Deliver exceptional design and product expertise to Trade clients
Support the trade sales team through communication and proactive outreach
Qualify leads and identify opportunities for upselling, cross-selling, and expanding customer orders
Advise Trade clients on how to size, floor plan layouts, and material selection
Ability to navigate between multiple software applications
Maintain a clean, organized, and on-brand showroom that delights Trade clients at every touchpoint
Spread kindness through every touchpoint, creating brand fans!