Trade Sales Leader: Field Growth & Coaching

Mid-Atlantic Finance Company; Portland (ME); On-site; USD 85,000 - 120,000; Full time

Job summary

Pella of New England is seeking a Trade Sales Manager to lead a field-based team of sales consultants, driving growth and customer satisfaction in the trade channel. You will coach, recruit, and develop the team while advancing value-based selling and strong partner relationships.

You will spend significant time in the field, and work evenings and weekends to support sales opportunities, installations, and customer needs.

Qualifications

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Proactively achieve team sales, profitability, and customer satisfaction goals.
• Actively grow market share through networking, lead generation, and referral development.
• Support sales consultants in acquiring new customers and securing initial sales opportunities.
• Develop consultants’ ability to engage customers using consultative selling techniques, overcome objections, and close sales effectively.
• Recruit, select, onboard, and retain high-performing sales consultants in partnership with HR.
• Represent Pella and support consultants at company-sponsored events, professional group presentations, trade association meetings, and builder home shows.
• Ensure sales consultants maintain a high level of expertise in Pella products and installation guidelines, including accurate field measurements and product applications.
• Ensure quotes and orders comply with the Trade Selling Process.
• Drive customer retention and satisfaction by encouraging proactive follow-up and engagement, such as sending personalized thank-you notes.
• Promote independent decision-making and first-time resolution of client issues; respond to escalated concerns as needed.
• Leverage customer database tools to help consultants effectively manage client relationships.
• Foster a cooperative, team-oriented environment that encourages sharing best practices and competitive insights.
• Collaborate with Service and Operations teams to ensure seamless post-sale service and installations.
• Partner with Accounts Receivable to address billing or payment issues.
• Assist the Sales GM in developing marketing tactics, events, budgets, and monthly forecasts.
• Prepare and deliver presentations to communicate progress to various Pella audiences.
• Work variable, non-traditional hours, including evenings and weekends, to support sales consultants and customers.

Job description

Pella of New England is seeking a Trade Sales Manager to lead a field-based team of sales consultants, driving growth and customer satisfaction in the trade channel. You will coach, recruit, and develop the team while advancing value-based selling and strong partner relationships.

You will spend significant time in the field, and work evenings and weekends to support sales opportunities, installations, and customer needs.