Logistics Tracking Specialist

Streamline Shipping Solutions; Houston (TX); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

PTO

401(k) match

Hybrid work after training

Job summary

Streamline Shipping Solutions, Houston, TX, is seeking a Logistics Tracking Specialist to monitor active shipments and maintain accurate data from pickup to delivery. You will communicate with drivers and carriers to verify ETAs and appointment status, and you’ll support Operations to keep customers informed and freight moving.

The role requires taking ownership of details, managing high-volume shipments, and escalating issues early.

Qualifications

• Experience in freight brokerage, transportation, dispatch, or shipment tracking preferred.
• 2+ years in transportation or logistics preferred.
• High-volume transportation environment experience a plus.
• Attention to detail and ability to prioritize multiple active shipments.
• Strong communication with drivers, dispatchers, carriers, customers, and internal teams.
• Familiarity with TMS, customer portals, MacroPoint, or similar freight-tracking tech preferred.

Responsibilities

• Track active truckload shipments from pickup through final delivery.
• Manage high volume of shipments, statuses, and priorities.
• Contact drivers, dispatchers, and carriers to verify locations, ETAs, and appointments.
• Monitor tracking systems and investigate missing or inaccurate tracking.
• Update shipment statuses, ETAs, notes, and exceptions in TMS and portals.
• Provide timely updates to customers and internal teams.
• Escalate problems early to prevent customer issues.
• Assist with pickup and delivery appointment scheduling.
• Obtain and upload PODs and shipment docs.
• Maintain organized shipment records.
• Support tracking for other accounts or modes when needed.

Skills

Freight brokerage

Transportation

Dispatch

Logistics

Shipment tracking

Tools

MS Office

Teams

Slack

Outlook

Job description

Streamline Shipping Solutions is part of one of the largest freight brokerage firms in the U.S., while operating as a smaller, independently managed agency. We provide transportation solutions across multiple modes with a strong focus on service, communication, and long-term customer relationships.

As our business continues to grow, we are adding a Logistics Tracking Specialist to support a growing freight operation.

The Role

The Logistics Tracking Specialist is a hands-on operations position responsible for monitoring active shipments, maintaining accurate shipment information, communicating with drivers and carriers, and identifying service risks before they become customer issues. The role supports daily shipment execution from pickup through delivery and works closely with Operations to keep customers informed and freight moving.

We are looking for someone who can learn the operation, take ownership of the details, and grow with the business. For the right person, this role may develop into a Team Lead or management position as shipment volume and the team expand.

Key Responsibilities

• Track active truckload shipments from pickup through final delivery.
• Manage a high volume of active shipments, status updates, and competing priorities.
• Contact drivers, dispatchers, and carriers to verify locations, ETAs, and appointment status.
• Monitor MacroPoint and other tracking systems and investigate missing or inaccurate tracking.
• Update shipment statuses, ETAs, notes, and exceptions within the TMS and customer portals.
• Provide timely and accurate updates to customers and internal Operations team members.
• Monitor pickup and delivery appointments and identify potential late arrivals, missed appointments, or other service risks.
• Escalate problems early and clearly before they become larger customer issues.
• Assist with pickup and delivery appointment scheduling.
• Obtain and upload PODs and other required shipment documentation.
• Assist with load setup, carrier information, and other operational support as needed.
• Maintain organized and accurate shipment records.
• Help ensure clean handoffs between Tracking, Operations, and Billing.
• Provide backup tracking support for other accounts or modes when needed.
• Follow customer-specific tracking requirements and internal operating procedures.
• Communicate professionally and consistently with drivers, carriers, customers, and internal teams.
• Identify recurring tracking or service issues and communicate opportunities for process improvement.
• Afterhours and Weekend on call tracking shifts every 3-4 weeks depending on scheduling between departments.
• Weekly Weather and traffic insights given during Monday meetings to help teams/customers for the coming week .

Qualifications

• Previous experience in freight brokerage, transportation, dispatch, logistics, or shipment tracking preferred.
• 2+ years of relevant transportation or logistics experience preferred.
• Experience working in a high-volume transportation environment is a plus.
• Strong attention to detail and operational follow-through.
• Strong sense of urgency and ability to prioritize multiple active shipments.
• Comfortable communicating frequently with drivers, dispatchers, carriers, customers, and internal teams.
• Ability to recognize potential service failures and escalation appropriately.
• Strong written and verbal communication skills.
• Familiarity with TMS platforms, customer portals, MacroPoint, or similar freight-tracking technology preferred.
• Working knowledge of pickup and delivery appointments, transit times, and basic truckload operations.Strong problem-solving skills and willingness to investigate inaccurate or missing information.
• Organized, dependable, accountable, and comfortable working in a fast-paced environment.
• Knowledge and experience with MS Office, Teams, Slack, and Outlook.

What Success Looks Like

Success in this role means independently managing tracking responsibilities with accuracy, urgency, strong communication, and consistent follow-through. The Tracking Specialist should know what is moving, what is at risk, and when an issue needs to be escalated.

As the operation grows, a successful employee will also demonstrate the judgment, ownership, and process awareness needed to take on greater responsibility and potentially help lead the Tracking function.

• Initial in-office training in Spring, TX, with eligibility to transition to a hybrid work schedule following successful training and management approval.
• Health and dental benefits, PTO, and 401(k) match following the applicable 90 day eligibility period.
• Full-time position with opportunity for increased responsibility and career growth as the operation expands.
• This position is being hired first and foremost as a hands-on Tracking Specialist.
• As the business and Tracking team grow, a strong performer may have the opportunity to train and support new team members.
• Potential future responsibilities may include coordinating workload and coverage, serving as a first point of escalation, monitoring tracking quality, and helping improve processes.
• Employees who demonstrate consistent performance, ownership, judgment, communication, and leadership ability may be considered for Team Lead, Supervisor, or Tracking Manager opportunities.
• Advancement will be based on business growth, team needs, and demonstrated performance rather than tenure or a guaranteed timeline.