Track & Trace Coordinator (M - F, 6p - 3a)

Momentum Transportation USA, an award-winning Landstar Agent; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Momentum Transportation USA, an award-winning Landstar Agent, seeks a Track and Trace Coordinator in Jacksonville, FL. The role centers on building and maintaining relationships with carriers and drivers, taking full responsibility for each contact, and ensuring all customer requirements are met.

The position supports tracking shipments, processing EDI, updating transportation systems, and coordinating deliveries. English fluency is required, with bilingual English/Spanish preferred.

Qualifications

• High School Diploma/GED required; College Degree preferred.
• Supply chain, logistics, or transportation industry experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Track and trace all shipments and load status.
• Process EDI as required (key account/OEM).
• Update and maintain transportation management and operation systems.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Coordinate deliveries with carriers.
• Prioritize tasks and workload to focus on issues that directly impact quality and service performance.
• Adheres to company standards on customer satisfaction, accuracy, and timeliness.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Provide complex problem resolution and guidance to others.
• Use specialized industry and company systems and procedures to process client shipments.
• Maintain regular, timely attendance and flexibility to work overtime as needed.
• Demonstrate professional behavior.
• Fluency in English; bilingual English/Spanish preferred.

Skills

Shipment tracking

EDI processing

TMS usage

Bilingual EN/ES

Customer service

Education

High School Diploma

College Degree Preferred

Tools

Transportation Management Systems (TMS)

Job description

Job Summary

The Track and Trace Coordinator is responsible for establishing and maintaining relationships with new and existing, internal, and external, carriers and drivers on behalf of the company by taking personal and complete responsibility for each contact and by ensuring that all customer requirements are completely met.

The hours are M-F, 3pm - 12am, onsite.

Essential Duties and Responsibilities

• Track and trace all shipments and load status.
• Processes EDI as required (key account/OEM)
• Update and maintain transportation management and operation systems.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Coordinate deliveries with carriers.
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Adheres to company standards on customer satisfaction, accuracy, and timeliness.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Provide complex problem resolution and provides guidance to others.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Maintains regular, timely, and consistent attendance at work.
• Flexibility to work overtime as needed.
• Must demonstrate professional behavior.
• Must be fluent in English; bilingual English/Spanish preferred.

Education and Experience Requirements

• High School Diploma/GED Required. College Degree Preferred.
• Supply chain; logistics; or transportation industry experience is preferred.
• Bilingual English/Spanish preferred.