Traffic Coordinator

CBX Global; Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

CBX Global is seeking a Traffic Coordinator in Jacksonville, FL to support the warehouse and customer service teams in daily operations. The role focuses on organizing inbound and outbound activities, coordinating loads, and maintaining accurate documentation to ensure on-time delivery and customer satisfaction.

The ideal candidate communicates clearly in English, with basic MS Office skills and the ability to prioritize multiple tasks.

Qualifications

• One (1) year of experience handling traffic, documentation, and customer service functions for ocean transportation.
• High School diploma or equivalent.
• Excellent written and verbal communication skills in English (required) and Spanish (preferred but not required).
• Basic MS Word, Excel, and Outlook knowledge.

Responsibilities

• Ensure daily inbound/outbound capacity and service levels for customers.
• Arrange loads for dispatch and update systems per policies.
• Collaborate with Customer Service and Warehouse to meet service dates and requirements.
• Monitor carrier appointments and load plans to align with customer expectations.
• Escalate issues with data to Managers and Directors and propose solutions.

Job description

Job Description: The Traffic Coordinator is a detail-oriented team member, supporting the warehouse and customer service team to ensure daily operations runs efficiently. Their primary role is to manage and organize daily inbound and outbound operations. This position requires excellent communication, organization, and scheduling skills.

Responsibilities:

• Ensure daily available truck capacity to ensure excellence in service to our customers while maintaining expected margins.
• Arrange loads for dispatch and make necessary system updates by departmental policies.
• Implement strategic policies to drive profitable growth to deliver company and customers’ goals.
• Ensure we meet and exceed clients’ expectations and needs.
• Plan daily receiving and dispatching based on customer requirements.
• Daily work hand in hand with Customer Service and Warehouse teams to ensure all shipments are handled complying with service dates.
• Find solutions to any situation that may arise about dispatching.
• Monitor that vendor service agreements and requests are aligned to the services requested.
• Escalate any situation with supporting data to Managers and Directors.
• Monitor carrier appointments and ensure these are completed as scheduled.
• Revise internal forecast reports to plan daily operations accordingly.
• Monitor emails closely to ensure load plans and any other inquiry from our customer service team is completed accordingly.
• Perform other related duties as necessary or assigned.

Education and Experience:

• One (1) year of experience handling traffic, documentation, and customer service functions for ocean transportation
• High School diploma or equivalent.

Required Skills/Abilities:

• Excellent written and verbal communication skills in English (required) and Spanish (preferred but not required).
• Basic skills in MS Word, Excel, and Outlook programs.
• Ability to effectively communicate (read and write) in a business environment.
• Ability to prioritize and handle multiple tasks simultaneously.
• Ability to exercise sound judgment in prioritizing projects delegated by supervisor.