Asset Management Track Lead | ServiceNow & ITIL

HCL Technologies Limited; Frisco (TX); On-site; USD 73,000 - 129,000; Full time

Job summary

HCLTech in Frisco, Texas seeks a Track Lead - Asset Management to drive automation and ITIL-aligned asset management with a focus on ServiceNow. You will develop and maintain automation tools, lead projects, and ensure solutions meet quality and cost objectives while delivering value to clients.

The role emphasizes collaboration with clients, mentoring engineers, and introducing innovative improvements using Avanti and related asset management tools. Strong ServiceNow/ITIL experience is required.

Qualifications

• Strong understanding of ITIL fundamentals and asset management.
• Experience with ServiceNow, BMC Remedy, CA Service Desk Manager and Avanti.
• Excellent problem-solving and communication skills.
• Proven ability to lead projects and teams.

Responsibilities

• Enhance operational systems using ITIL and ServiceNow to improve reporting and processes.
• Analyze client requirements; coordinate incident management using BMC Remedy and CA Service Desk Manager.
• Lead and mentor the project team; track progress with asset management tools.
• Introduce innovations for process development aligning with objectives.
• Provide tailored solutions using Avanti and asset management strategies.

Skills

Asset management & ITIL principles

Leadership & project management

Problem solving & communication

Tools

ServiceNow

BMC Remedy

CA Service Desk Manager

Avanti

Job description

HCLTech in Frisco, Texas seeks a Track Lead - Asset Management to drive automation and ITIL-aligned asset management with a focus on ServiceNow. You will develop and maintain automation tools, lead projects, and ensure solutions meet quality and cost objectives while delivering value to clients.

The role emphasizes collaboration with clients, mentoring engineers, and introducing innovative improvements using Avanti and related asset management tools. Strong ServiceNow/ITIL experience is required.