Expedite Track & Trace Specialist

Circle Logistics; Fort Wayne (IN); On-site; USD 25,000 - 39,000; Full time

Job summary

Circle Logistics in Fort Wayne, IN seeks an Expedite Tracking and Tracing Specialist to monitor freight, maintain documentation, and provide timely updates to customers. You will coordinate pickups, track shipments in our TMS, and communicate across drivers, sales, and customer service to resolve issues and ensure on-time delivery.

The role requires 1–3 years in dispatch or logistics, proficiency with Excel and TMS/CRM tools, and strong communication.

Qualifications

• Required: High School diploma or GED.
• 1–3 years in dispatching, customer service, freight brokerage, or related logistics roles preferred.
• Proficient with Excel (VLOOKUP, pivot tables) and ability to interpret dashboards.
• Experience with TMS/CRM platforms and ability to learn new software quickly.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Coordinate on-time pickups and deliveries using various software systems.
• Track and trace Expedite shipments with drivers, providing updates in the TMS.
• Use phone, email, and text to communicate with urgency and clarity.
• Learn reporting tools to provide data to customer reps and managers.
• Coordinate available customer freight with carrier equipment.
• Verify freight charges and BOL, resolve payable discrepancies before payment.
• Monitor BOL discrepancies and arrange returns when necessary.
• Track all Expedite load assignments for time-sensitive freight.
• Initiate check calls with drivers for pickups and deliveries.
• Communicate with drivers to ensure on-time service.
• Monitor freight across websites to notify customers of delays.
• Maintain accurate time/date stamps, trailer numbers, seal numbers, and notes.
• Work with customer service/sales to solve customer needs.

Skills

Excel proficient

Strong communication

Detail oriented

Time management

Problem solving

Education

High School diploma / GED

Associates or Bachelor's in logistics or related field (plus)

Tools

TMS/CRM platforms

Google Drive

Microsoft Office

Data analytics tools

Job description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Job Description

Position Overview
The Expedite Tracking and Tracing Specialist is responsible for the monitoring and tracking of our
customers’ freight. This role supports the efforts of our office by providing visibility and maintaining
accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns and to proactively monitor the movement of freight to ensure customer satisfaction.

Primary Responsibilities

• Coordinate on-time pickup and deliveries utilizing various software systems.
• Track and trace Expedite shipments along with drivers, providing detailed updates within our TMS software.
• Utilize various communication tools (ie. phone, email, text), attention to detail and sense of urgency is critical.
• Ability to learn reporting tools in order to provide data to customer reps and managers.
• Manage the Coordination of available customer freight with available carrier equipment.
• Verify freight charges, confirm receipt of Bill of Lading, resolve payable discrepancies prior to final payment to the motor carrier.
• Monitor Bill of Lading discrepancies, ensure proper return of commodity is arranged, as necessary.
• Track and trace all Expedite load assignments to ensure accuracy and delivery of time-sensitive freight.
• Initiate “check calls” with drivers on all pick-ups and deliveries.
• Communicate with drivers to ensure that on-time service is provided for all customer shipments.
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays.
• Maintain accurate records to include time/date stamps, trailer numbers, seal numbers and any specific customer notes.
• Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues.
• May perform other duties and responsibilities as assigned.

Training Hours(on-site):

Monday - Friday: 7:00 AM - 4:00 PM

Monday - Friday: 2:00 PM - 11:00 PM

Qualifications

• High School diploma, GED, or equivalent experience required.
• 1-3 years in dispatching, customer service, freight brokerage, or related logistics roles preferred.
• Proficiency with Excel (VLOOKUP, pivot tables, data analysis) and ability to interpret TMS/reporting dashboards to drive insights and identify trends.
• Experience with TMS/CRM platforms and ability to quickly master new software systems.
• Strong communication skills (written and verbal) – you'll be the voice keeping everyone in sync.
• Detail-oriented with excellent organizational and multitasking abilities in fast-paced environments.
• Problem-solving mindset with solid time management and conflict-resolution skills.
• Proficiency with Google Drive and Microsoft Office suite.
• Associates or Bachelor's Degree in logistics, business, or related field is a plus.
• Professional demeanor with strong work ethic, dependability, and a positive attitude.