TPS Services Engineer - Field Support & System Optimization

Applied Materials, Inc.; Santa Clara, Northern (CA, KY); Hybrid; USD 111,000 - 152,000; Full time

Job summary

Applied Materials, Inc. in Santa Clara, California, is seeking a skilled technical support professional to address all technical support aspects for a specific customer, including escalations, fleet performance, installations, and upgrades.

You will act as the intermediary between the customer and the Division, delivering documentation and field support for Alpha/Beta site activities, installations, operation, calibration, and testing of new hardware, processes, or software.

Qualifications

• Experience delivering technical support for complex semiconductor equipment or systems.
• Ability to document troubleshooting steps and configurations clearly.
• Strong communication skills to liaise between customers and internal teams.

Responsibilities

• Handle all technical support aspects for a specific customer, including escalations and fleet performance.
• Serve as the intermediary between customer and Division, providing technical support and documentation to field engineers and product support staff.
• Provide Alpha Site and Beta Site support for installation, operation, calibration, service and testing of hardware/process/software.

Skills

Technical support

Field escalation

Documentation

Customer interaction

Job description

Applied Materials, Inc. in Santa Clara, California, is seeking a skilled technical support professional to address all technical support aspects for a specific customer, including escalations, fleet performance, installations, and upgrades.

You will act as the intermediary between the customer and the Division, delivering documentation and field support for Alpha/Beta site activities, installations, operation, calibration, and testing of new hardware, processes, or software.