Nissan Warranty Administrator

ZT Automotive Group; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

ZT Automotive Group in Houston, TX is seeking a Nissan Warranty Administrator to ensure the accuracy, compliance, and efficiency of warranty processes from repair orders to claim submission. This role supports dealership operations and manufacturer compliance across departments.

The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. Nissan experience and CDK familiarity are strongly preferred, with proficiency in Microsoft Office tools and strong

Qualifications

• 2+ years of warranty administration experience in a dealership
• Nissan experience preferred
• CDK database systems experience preferred
• Strong knowledge of manufacturer warranty policies and audit requirements
• High attention to detail with ability to manage multiple priorities and deadlines
• Excellent communication and documentation skills
• Proficient in Microsoft Word, Excel, Outlook, and Teams

Responsibilities

• Review and book repair orders in compliance with Nissan policy and procedure
• Process all warranty claims promptly and accurately
• Process all warranty paperwork to ensure proper documentation
• Verify criteria required by manufacturer
• Reconcile warranty receivables through the accounting schedule
• Post credits and resubmit rejected claims promptly
• Review warranty receivable schedules to ensure timely payment
• Follow up on payment of outstanding claims
• Stay informed on factory recalls and bulletins
• Assist with clerical tasks as directed by management
• Maintain professional appearance and a clean work area
• Perform other duties as assigned

Skills

Warranty administration

Nissan warranty

CDK system

Attention to detail

Multitasking

MS Word/Excel

Communication skills

Education

High school diploma

Job description

Description

We are seeking a Nissan Warranty Administrator to ensure the accuracy, compliance, and efficiency of all warranty-related processes. This role is responsible for managing the complete warranty lifecycle, from repair order booking to claim submission, reconciliation, and reporting, in strict accordance with Nissan and company policies.

The ideal candidate is highly organized, detail-oriented, and excels in a fast-paced environment. This is a vital position that supports dealership operations and maintains manufacturer compliance across multiple departments.

Key Responsibilities

• Review and book repair orders in compliance of Nissan Policy and Procedure
• Processes all warranty claims promptly and with accuracy
• Processes all warranty paperwork to ensure proper documentation
• Verifies criteria required by manufacturer
• Reconciles all warranty receivables through the appropriate accounting schedule
• Posts credits
• Resubmits all rejected claims promptly
• Review all warranty receivable schedules to ensure timely payment
• Follows up on payment of outstanding claims
• Keeps informed of all factory recalls and bulletins
• Assists with any clerical needs as directed by the senior manager or the fixed operations manager
• Maintains a professional appearance and a neat work area
• Performs other duties as assigned

Requirements

• Minimum 2 years of warranty administration experience in a dealership environment
• Nissan experience is strongly preferred
• Prior experience with CDK database systems is preferred
• Strong knowledge of manufacturer warranty policies, procedures, and audit requirements
• High attention to detail with the ability to manage multiple priorities and deadlines
• Excellent communication, organization, and documentation skills
• Proficiency in Microsoft Word, Excel, Outlook, and Teams