Nissan Warranty Administrator

ZT Motors of Texas LP; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

ZT Motors of Texas LP seeks a Nissan Warranty Administrator to ensure accuracy, compliance, and efficiency of all warranty processes. This role handles the complete warranty lifecycle from repair order booking to claim submission, reconciliation, and reporting in line with Nissan and company policies.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced dealership environment, supporting multiple departments and maintaining manufacturer compliance across

Qualifications

• Minimum 2 years of warranty administration experience in a dealership.
• Nissan experience strongly preferred.
• Experience with CDK database systems is preferred.
• Strong knowledge of manufacturer warranty policies and audit requirements.
• Excellent communication and documentation skills with attention to detail.

Responsibilities

• Review and book repair orders in compliance with Nissan Policy and Procedure.
• Process all warranty claims promptly and with accuracy.
• Process all warranty paperwork to ensure proper documentation.
• Verify criteria required by manufacturer.
• Reconcile all warranty receivables through the appropriate accounting schedule.
• Post credits.
• Resubmit all rejected claims promptly.
• Review all warranty receivable schedules to ensure timely payment.
• Follow up on payment of outstanding claims.
• Keep informed of all factory recalls and bulletins.
• Assist with any clerical needs as directed by the senior manager or the fixed operations manager.
• Maintain a professional appearance and a neat work area.
• Perform other duties as assigned.

Skills

Warranty administration

Organization & multitasking

Attention to detail

Communication

Documentation

Tools

CDK

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

Description

We are seeking a Nissan Warranty Administrator to ensure the accuracy, compliance, and efficiency of all warranty-related processes. This role is responsible for managing the complete warranty lifecycle, from repair order booking to claim submission, reconciliation, and reporting, in strict accordance with Nissan and company policies.

The ideal candidate is highly organized, detail-oriented, and excels in a fast-paced environment. This is a vital position that supports dealership operations and maintains manufacturer compliance across multiple departments.

Key Responsibilities

• Review and book repair orders in compliance of Nissan Policy and Procedure
• Processes all warranty claims promptly and with accuracy
• Processes all warranty paperwork to ensure proper documentation
• Verifies criteria required by manufacturer
• Reconciles all warranty receivables through the appropriate accounting schedule
• Posts credits
• Resubmits all rejected claims promptly
• Review all warranty receivable schedules to ensure timely payment
• Follows up on payment of outstanding claims
• Keeps informed of all factory recalls and bulletins
• Assists with any clerical needs as directed by the senior manager or the fixed operations manager
• Maintains a professional appearance and a neat work area
• Performs other duties as assigned

Requirements

• Minimum 2 years of warranty administration experience in a dealership environment
• Nissan experience is strongly preferred
• Prior experience with CDK database systems is preferred
• Strong knowledge of manufacturer warranty policies, procedures, and audit requirements
• High attention to detail with the ability to manage multiple priorities and deadlines
• Excellent communication, organization, and documentation skills
• Proficiency in Microsoft Word, Excel, Outlook, and Teams