Service Advisor

Donringlerautos; Temple (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness

Paid Training

Short Term Disability

Employee Purchase Program

Job summary

Don Ringler Automotive in Temple, TX is seeking a Toyota Service ASM to be a face and voice for the dealership. The Service Advisor will greet guests, schedule appointments, and act as liaison between customers and service techs, ensuring needs are met.

Experience preferred, but candidates with great potential may be considered for training. If you can put your people skills to work and deliver outstanding customer service, this could be your next career home at Don Ringler.

Qualifications

• Eagerness to improve and work well in a team.
• Strong communication skills and reliability are essential.
• Customer service focus with a positive attitude.
• Willingness to learn new technology and processes.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Upsell additional services using low pressure, high integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on repairs and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure completion.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and costs with customers.
• Handle customer concerns and complaints.
• Maintain CSI scores per dealership standards.

Skills

Eagerness to improve

Team collaboration

Strong communication

Punctual and reliable

Customer service mindset

Positive attitude

Willingness to learn

Valid driver's license

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

About Us

Since we opened Don Ringler Automotive, we've steadily grown to one of the region's best dealerships, regardless of brand! Over the past few years, we've continued to build our loyal customer base, which speaks to how enthusiastic we are for the future. Here at Don Ringler, we believe our employees are the fuel that drives our business, so we treat each person like a valuable part of the team.

We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence, you may be a great fit for our team.

As our new Toyota Service ASM, you will be a face and voice for the dealership. We need a Service Advisor who is an expert in the art and science of customer service. While we prefer someone with experience, candidates with great potential will also be considered for training. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Paid Training
• Short Term Disability
• Employee Purchase Program

Qualifications

• Eagerness to improve
• Collaborates well with others in a team setting
• Strong communication skills
• Punctual and reliable
• High school diploma or equivalent
• Excellent customer service skills
• Basic computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast paced environment
• Willingness to learn new technology
• Valid driver's license and clean driving record