Toyota Guest Service Coordinator

Headquarter Automotive Corp.; Miami (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player is seeking a Guest Service Coordinator to enhance customer engagement and service quality. This role involves connecting with leads, maintaining customer relationships, and utilizing CRM software to ensure effective communication. Ideal candidates will possess excellent customer service skills, be bilingual in English and Spanish, and thrive in a collaborative team environment. Join a company that values employee development and offers a supportive atmosphere, competitive pay, and comprehensive benefits, including medical insurance and a 401(K) plan. If you're passionate about customer service and looking for a rewarding career, this opportunity is for you.

Benefits

Team Atmosphere

Competitive Pay

Medical/Dental/Vision Insurance

Paid Vacation after 1 year

401(K) & 401(k) Matching

Qualifications

• Excellent customer service and communication skills are essential.
• Strong multi-tasking and organizational skills are required.
• Bilingual in English and Spanish preferred.

Responsibilities

• Engage with service leads and maintain relationships with customers.
• Monitor and contact leads while following scripts.
• Set, confirm, and follow up on appointments with customers.

Skills

Customer Service Skills

Communication Skills

Multi-tasking

Organizational Skills

Basic Computer Proficiency

Bilingual (English and Spanish)

Tools

CRM Software

Job description

Job Details

Job Location: Headquarter Toyota - Miami, FL

Salary Range: Undisclosed

Description

Guest Service Coordinators engage with service leads generated through online marketing campaigns, the dealer website, and incoming calls.

Job Description:

• Follow and maintain relationship with former customers
• Monitoring and contacting leads
• Learning, understanding, and following call and email scripts
• Setting, confirming and following up on appointments
• Performing surveys with customers
• Be able to answer any questions customers may have
• You will be expected to use the CRM (Customer Relationship Management Software) by logging every call, email, and customer communication
• Work well with the Management staff as well as the Service Department

Qualifications

• Adhere to the company’s dress code policy
• Business Development Center background not required but preferred
• Excellent customer service and communication skills
• Strong multi-tasking and organization skills
• Basic computer proficiency & phone skills
• Must work well with others
• Must be flexible with schedule including evenings, weekends and holidays
• Bi-lingual in English and Spanish

Job Benefits:We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:

• Team Atmosphere
• Competitive Pay
• Medical/Dental/Vision Insurance
• Paid Vacation after 1 year
• 401(K) & 401(k) Matching

We are an Equal Opportunity Employer and a Drug & Tobacco-Free Workplace.All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, and drug screen.