Toyota Flat Rate Technician

Hoffman Auto Group; West Simsbury (CT); On-site; USD 34,440 - 50,971; Full time

Job summary

Hoffman Auto Group in West Simsbury, CT seeks an automotive technician to repair vehicles safely and efficiently with customer satisfaction as the top priority. The role requires maintaining certifications, diagnosing issues from customer complaints, and documenting repairs per policy.

The position involves meeting flat-rate production targets and mentoring junior technicians, with emphasis on safety, quality, and teamwork within the service department.

Qualifications

• High School Diploma or equivalent.
• Valid Driver’s license.
• 1–2 years’ experience in a customer service oriented environment preferred.
• Ability to lift 50 pounds.

Responsibilities

• Maintain ASE and/or manufacturer-required certifications; stay up to date with all manufacturer technical data as well as service bulletins.
• Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs.
• Properly document all repairs using both internet-based tools and physical Repair Order documentation as instructed per department requirements.
• Meet all flat-rate hour production-based metrics as prescribed by Management.
• Act as a leader, mentor, and trainer to employees in the Technician, Lube Technician, and Apprentice Technician roles.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

Job description

Job Details

Job Location: West Simsbury , CT 06092

Salary Range: $25.00 - $37.00 Hourly

Role Purpose:

Repair vehicles in a safe, efficient, ethical manner with customer satisfaction as first priority.

Leadership

This position does not lead others.

Core Accountabilities

• Maintain ASE and/or manufacturer-required certifications; stay up to date with all manufacturer technical data as well as service bulletins. Ensure compliance with all safety and OSHA regulations that pertain to your job.
• Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs.
• Properly document all repairs using both internet-based tools and physical Repair Order documentation as instructed per department requirements.
• Meet all flat-rate hour production-based metrics as prescribed by Management.
• Act as a leader, mentor, and trainer to employees in the Technician, Lube Technician, and Apprentice Technician roles.

Qualifications

• High School Diploma
• Valid Driver’s license
• 1-2 years’ experience in a customer service orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
• Must be able to lift 50 pounds