Ford Lincoln Flat Rate Technician

Hoffman Auto Group; East Hartford (CT); On-site; USD 73,000 - 120,000; Full time

Job summary

Hoffman Auto Group in East Hartford, CT is seeking a dedicated automotive technician to repair vehicles safely and efficiently, with customer satisfaction as the top priority. The role includes diagnosing issues, completing repairs per manufacturer and company policy, and road testing as needed.

The position emphasizes documentation, adherence to safety standards, and meeting production metrics while serving as a mentor to junior technicians and apprentices.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license required.
• 1–2 years’ experience in a customer service oriented environment preferred.
• Strong communication skills (oral and written) with customers and teammates.
• Ability to adapt to changing priorities while keeping customer focus.
• Willingness to mentor and support fellow technicians as needed.
• Must be able to lift up to 50 pounds.

Responsibilities

• Repair vehicles in a safe, efficient, ethical manner with customer satisfaction as first priority.
• Read and understand customer complaints; diagnose and advise findings; complete repairs per policy; return warranty parts to parts dept and road test as needed.
• Document all repairs using Repair Order documentation and internet-based tools.
• Meet production-based metrics as prescribed by Management.
• Act as a leader, mentor, and trainer to employees in Technician roles.

Skills

Valid driver’s license

Customer service oriented

Communication skills

Team mindset

Adaptability

Mentoring/leadership readiness

Physical ability to lift 50 lbs

Education

High School Diploma

Job description

Job Details

Job Location: East Hartford, CT 06108

Salary Range: $73,000.00 - $120,000.00

Role Purpose

Repair vehicles in a safe, efficient, ethical manner with customer satisfaction as first priority.

Leadership

This position does not lead others.

Core Accountabilities

• Maintain ASE and/or manufacturer-required certifications; stay up to date with all manufacturer technical data as well as service bulletins. Ensure compliance with all safety and OSHA regulations that pertain to your job.
• Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs.
• Properly document all repairs using both internet-based tools and physical Repair Order documentation as instructed per department requirements.
• Meet all flat-rate hour production-based metrics as prescribed by Management.
• Act as a leader, mentor, and trainer to employees in the in Technician, Lube Technician, and Apprentice Technician roles.

Qualifications

• High School Diploma
• Valid Driver’s license
• 1-2 years’ experience in a customer service orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
• Must be able to lift 50 pounds