Honda Flat Rate Technician

Burlington Hyundai; Simsbury, Northern (CT, KY); Hybrid; USD 48,000 - 60,000; Full time

Job summary

Hoffman Auto Group is seeking a Honda Flat Rate Technician in Simsbury, CT. The role involves repairing vehicles safely and efficiently with customer satisfaction as the priority. You will maintain certifications and document repairs accurately using Repair Orders and digital tools.

You should have a high school diploma, a valid driver's license, and 1-2 years of customer service experience. Strong communication and teamwork are essential to success in this role.

Qualifications

• High school diploma or equivalent.
• Valid driver's license.
• 1–2 years of customer service experience preferred.
• Adaptable in a fast-paced environment.
• Strong communication and teamwork skills.
• Committed to safety standards and policies.

Responsibilities

• Repair vehicles in a safe, efficient manner as priority.
• Read customer complaints, diagnose, and complete repairs.
• Document repairs using Repair Orders and online tools.
• Meet flat-rate hour production-based metrics.

Skills

Customer service

Communication skills

Driver's license

High School Diploma

Adaptability

Team player

Education

High School Diploma

Job description

We are looking for a
Honda Flat Rate Technician
to join the Hoffman Auto Group family!

Repair vehicles in a safe, efficient, ethical manner with customer satisfaction as first priority.

Leadership

This position does not lead others.

• Maintain ASE and/or manufacturer-required certifications; stay up to date with all manufacturer technical data as well as service bulletins. Ensure compliance with all safety and OSHA regulations that pertain to your job.
• Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs.
• Properly document all repairs using both internet-based tools and physical Repair Order documentation as instructed per department requirements.
• Meet all flat-rate hour production-based metrics as prescribed by Management.
• Act as a leader, mentor, and trainer to employees in the in Technician, Lube Technician, and Apprentice Technician roles.

Qualifications

Competencies and Qualifications

• High School Diploma
• Valid Driver’s license
• 1-2 years’ experience in a customer service orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.