Toy Store Sales Ambassador

Mattel, Inc.and Subsidiaries; El Segundo (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Mattel is seeking a customer-focused associate at our El Segundo store to provide exceptional service and drive sales. You will operate the POS, greet customers, and promote weekly specials while ensuring accurate membership data and a clean workstation.

You will engage customers to determine needs, make product recommendations, and help meet daily service and sales goals in a fast-paced retail environment. This role requires reliable attendance and weekend availability, including Saturdays.

Qualifications

• Must be able to work at least 3 days per week, including Saturday. Saturday shifts are mandatory.
• High level of customer service and communication skills.
• Excellent attendance and reliability.
• Strong time management and organization.

Responsibilities

• Operate the Point of Sale (POS) device and process payments for all guests.
• Enter new customers and update existing customers in the POS system accurately and with the correct membership type.
• Maintain an orderly and clean workstation.
• Actively engage with customers to promote weekly specials, add-on items, and other values and deals.
• Close POS, document sales transactions, track sales metrics, and provide reports to management on sales performance and customer feedback at the end of each shift.
• Leave a lasting impression as the FACE of Mattel
• Greet every customer and provide a friendly and welcoming environment.
• Actively engage with customers to determine their needs and make appropriate product recommendations using comprehensive product knowledge information.
• Promote products, explain features and benefits, and recommend additional products to maximize sales.
• Meet daily service and sales goals.

Skills

Customer service

POS operation

Sales

Teamwork

Time management

Tools

POS system

Job description

Mattel is seeking a customer-focused associate at our El Segundo store to provide exceptional service and drive sales. You will operate the POS, greet customers, and promote weekly specials while ensuring accurate membership data and a clean workstation.

You will engage customers to determine needs, make product recommendations, and help meet daily service and sales goals in a fast-paced retail environment. This role requires reliable attendance and weekend availability, including Saturdays.