Toxicology Support & Patient Services Technician

Carle Health; East Peoria (IL); On-site; USD 22,000 - 35,000; Full time

Job summary

Carle Health in East Peoria, IL is seeking a patient registration professional to greet patients, enter demographic and insurance data, and ensure accurate chart preparation. This role emphasizes patient confidentiality and precise communication to support physicians and nurses in a fast-paced environment.

Responsibilities include verifying patient identity, entering required information, assisting with initial paperwork, scanning documents into the EMR, and maintaining composure during peak

Responsibilities

• Greets patients and visitors courteously and promptly.
• Maintains confidentiality at all times.
• Uses appropriate communication to avoid misunderstandings.
• Answers calls professionally.
• Reviews physician orders to determine service needed.
• Educates patients on specimen collection.
• Handles specimens per protocol and stores correctly.
• Completes tasks timely to reduce wait times.
• Records and communicates messages accurately.
• Prepares charts for doctor/nurse with on-site paperwork.

Skills

Patient interaction

Confidentiality

Data entry

Communication skills

Phone etiquette

Tools

EMR

Job description

Carle Health in East Peoria, IL is seeking a patient registration professional to greet patients, enter demographic and insurance data, and ensure accurate chart preparation. This role emphasizes patient confidentiality and precise communication to support physicians and nurses in a fast-paced environment.

Responsibilities include verifying patient identity, entering required information, assisting with initial paperwork, scanning documents into the EMR, and maintaining composure during peak