Patient Access & Registration Specialist (Part-Time)

Heartland Health Services - Central Illinois; Peoria (IL); On-site; USD 19,000 - 32,000; Part time

Benefits offered by this job

Up to 10 paid holidays

PTO - accrued

401K match up to 4%

Shift differential for nights andweek-

Job summary

Heartland Health Services - Central Illinois is seeking a Part-time Patient Access Representative 2 in Peoria, IL. The role involves collecting patient information for billing, scheduling, and ensuring quality customer service in a medical office setting.

You will handle appointments, verify insurance details, and maintain accurate records in the practice management system while supporting clinic operations with a patient-centered approach.

Qualifications

• High school diploma or equivalent required.
• Courteous, efficient telephone manners; prompt routing of calls.
• Ability to read and write to review, file, and maintain patient records.
• Ability to work varying schedules and have reliable transportation.
• Ability to communicate with supervisor via cell phone regarding staffing changes.
• Strong interpersonal skills to greet patients, visitors, and staff with a smile.
• Analytical ability to balance and organize work across multiple functions.
• Basic Microsoft Word and Excel knowledge preferred but not required.
• Bilingual in Spanish preferred but not required.

Responsibilities

• Floats to all Heartland locations as requested and maintains related expense report.
• Greets patients and visitors; handles calls and directs to appropriate departments.
• Updates demographic and billing information in the practice management system.
• Interviews patients to obtain verification of identification and billing information.
• Verifies insurance and required documentation in the system; processes MEDI data.
• Performs patient appointment scheduling per department guidelines.
• Reminds patients of appointments and maintains patient communications.
• Maintains confidentiality of patient information per policy.

Skills

Telephone etiquette

Interpersonal skills

Multitasking

Analytical ability

Bilingual in Spanish

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Heartland Health Services - Central Illinois is seeking a Part-time Patient Access Representative 2 in Peoria, IL. The role involves collecting patient information for billing, scheduling, and ensuring quality customer service in a medical office setting.

You will handle appointments, verify insurance details, and maintain accurate records in the practice management system while supporting clinic operations with a patient-centered approach.