Dispatcher

Ritchie Bros.; Portage (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with match

Paid time off 15 days

Job summary

Ritchie Bros. in Wisconsin Portage is seeking a Dispatcher to manage towing resources and keep pickups and deliveries on schedule, delivering reliable service to our partners. You will coordinate capacity, monitor performance, and collaborate with the IAA Transportation team to support branch growth and safe operations.

Join RB Global as a full-time dispatcher responsible for efficient resource planning, driver liaison, and maintaining high service standards across multiple locations.

Qualifications

• 2+ years customer service experience, 1+ years direct dispatch.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to maximize productivity.
• Plan daily resource needs and coordinate with towers to align truck resources.
• Identify when demand exceeds capacity and refer to part-time networks for extra resources.
• Monitor transportation costs and identify opportunities for savings.
• Recruit new towers to expand towing networks.
• Provide documentation to drivers for pickups/deliveries, including checks/cash handling.
• Monitor work-in-progress and adjust to ensure timely performance.
• Escalate issues related to transportation activities to management.
• Build a relationship with IAA Transportation team.
• Maintain good relationships with tow drivers.
• Review reports on transportation activity and Time Performance metrics.
• Follow safety guidelines and company policies.
• Other duties as assigned.

Skills

Customer service

Dispatching

Job description

About Us

IAA Holdings, LLC (IAA)

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About The Team

About the team - Yard Operations

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Job Description

The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth.

Responsibilities

• Direct activities related to towing operations and on-time performance goals
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity
• Plan future day resource requirements and coordinate with towers to line up required truck resources
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources
• Monitor transportation costs and identify opportunities for cost savings
• Recruit new towers to build towing networks with added resources
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed
• Monitor work-in-progress & make necessary adjustments to ensure timely performance
• Identify and escalate issues or concerns related to transportation activities to management
• Form a fundamental relationship with the IAA Transportation team
• Establish and maintain good, positive working relationships with all tow drivers
• Review and analyze reports on transportation activity, including Time Performance metrics
• Comply with safety guidelines along with company policies and procedures
• Other duties as assigned

Qualifications

• 2+ years customer service experience, 1+ years direct dispatch