ServiceNow Tech Lead

Compunnel, Inc.; Reston (VA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Compunnel, Inc. is seeking a ServiceNow Tech Lead to design, build, and configure applications while being the main point of contact. The role involves collaboration across teams, leading solutions to enhance processes, and providing expertise in ServiceNow technologies.

The successful candidate will demonstrate proficiency in ServiceNow Flow Designer, ITSM best practices, and have advanced skills in CMDB. Key responsibilities include managing governance, requirement analysis, and serving as an SME in the development process.

Qualifications

• Expert proficiency in ServiceNow Flow Designer is required.
• Advanced level of proficiency in ServiceNow CMDB is recommended.
• ITSM at Expert proficiency is necessary.

Responsibilities

• Lead design and configuration of applications.
• Governance for enhancements.
• Analyze requirements and recommend solutions.
• Coordinate development with scrum team.
• Collaborate with cross-functional teams.

Skills

ServiceNow Flow Designer

ServiceNow Configuration Management Database (CMDB)

IT Service Management (ITSM)

ServiceNow Data Sources and Integrations

Job description

Job Summary

As a ServiceNow Tech Lead, you will be responsible for leading the effort to design, build, and configure applications, acting as the primary point of contact. Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Expert proficiency in ServiceNow Flow Designer is required. Advanced level of proficiency in ServiceNow Configuration Management Database (CMDB) is recommended. IT Service Management (ITSM) at Expert proficiency, ServiceNow Data Sources and Integrations at Advanced proficiency, and ServiceNow at Expert proficiency are suggested skills.

Key Responsibilities

• Governance and change control for enhancements
• Interface with domain architects
• Discuss & capture requirements with platform & product owner
• Analyze requirements
• Recommend solution options
• Perform FSD reviews
• Impact assessments
• Coordinate development with scrum team
• Understanding of ServiceNow data model, tables, workflows
• Experience with TSOM, TSM, TNI, CMDB, SOMT, Integrations Hub, Flow Designer
• Develop innovative solutions using ServiceNow Flow Designer to streamline business processes.
• Collaborate with cross-functional teams to integrate ServiceNow Configuration Management Database for efficient data management.
• Lead training sessions for team members on IT Service Management best practices.
• Contribute to the enhancement of ServiceNow Data Sources and Integrations to optimize system performance.

Required Qualifications

• Expert proficiency in ServiceNow Flow Designer
• Understanding of ServiceNow data model, tables, workflows
• Experience with TSOM, TSM, TNI, CMDB, SOMT, Integrations Hub, Flow Designer

Preferred Qualifications

• Advanced level of proficiency in ServiceNow Configuration Management Database (CMDB)
• IT Service Management (ITSM) at Expert proficiency
• ServiceNow Data Sources and Integrations at Advanced proficiency
• ServiceNow at Expert proficiency

Certifications

• Certified CSA
• Certified CAD
• Certified CIS
• CTA and / or CMA a plus