Tow Senior Instructor

ACSC Auto Club Of Southern Calif; United States; Hybrid; USD 40,000 - 66,000; Full time

Benefits offered by this job

Fleet vehicle for training

Uniforms provided

Work-from-home flexibility

Travel overtime

Health coverage

401(k) with company match

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Tow Senior Instructor to lead and deliver training across ACE markets, facilitating classroom, virtual, and field sessions while coaching instructor staff. The role emphasizes safety, compliance, and continuous improvement.

You will coordinate special assignments, travel as needed, and provide regular reporting to management, contributing to employee success and organizational learning.

Qualifications

• Professional verbal and written communication skills required.
• Excellent presentation skills.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Coaches and mentors instructor teams across ACE markets.
• Coordinates special assignments and management projects.
• Conducts ERS policy training for ICSP staff and instructors.
• Delivers training in-person, virtual, and field formats.
• Overnight travel on a pre-scheduled basis.
• Collaborates with ERS teams to identify coaching opportunities.
• Prepares weekly and monthly reports.

Skills

Verbal and written communication

Presentation skills

Driver's license

Education

4-year college degree or equivalent

Job description

Tow Senior Instructor Job Summary For Auto Club Enterprises, this position is a leader in teaching and instruction through facilitating, instructing, and delivering training along with coaching and mentoring employees which promotes employee success in their role. This training leader demonstrates a strategic approach and proactively and responsively provides training solutions which meets business demands; takes initiative evaluating individual employee performance along with training program effectiveness and providing solutions which support employee, team and organizational success. Implements improvements for a better learning experience.

Job Description

This senior-level instructor position conducts Emergency Road Services (ERS) instructional courses for independent contract station (ICS) service providers and their employees and provides direct coaching and mentoring to instructor staff across Auto Club Enterprises (ACE) markets. This position is also responsible for special assignments and/or projects as directed by management.

Benefits

• Fleet vehicle for the transport and safekeeping of training supplies and equipment
• Company-paid uniforms
• 60-80% field work.
• Work-from-home flexibility
• Travel Overtime

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Job Duties

• Provides direct coaching and mentoring to instructor team members across ACE markets
• Coordinates special assignments and management projects
• Conduct formal classroom training sessions, workshops, and presentations for ICSP personnel regarding ERS policies and procedures, and regulations.
• Deliver training via in-person classroom, instructor-led virtual, and field training as assigned.
• Overnight travel required on a pre-scheduled basis.
• Collaborate with ERS teams to identify specific training and coaching opportunities.
• Prepare weekly and monthly reports.

Qualifications

• 4-year college degree or equivalent combination of education and work experience required.
• Minimum 3-year training/coaching work experience in the automotive service industry preferred.
• Professional verbal and written communication skills required, including excellent presentation skills.
• Valid driver's license and an acceptable driving record required.

Travel Requirements

Regular travel across ACE markets in support of ongoing training initiatives (30% proficiency)

Salary

The starting pay range for this position is: $35.94 - $47.87. Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

About Us

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value." AAA is an Equal Opportunity Employer Our organization participates in E-Verify The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.