Tournament Support Coordinator

US Squash; Philadelphia (Philadelphia County); On-site; USD 42,000 - 55,000; Full time

Job summary

US Squash is seeking a highly organized Tournament Support Coordinator to support the delivery of accredited squash competition across the United States. Based in Philadelphia, this entry‑level role reports to the Senior Manager, Tournament Operations and combines operational support with exceptional customer service.

Responsibilities include assisting tournament directors, managing registrations, draws, schedules, communications, and on‑site operations; maintaining records; and helping plan

Qualifications

• Exceptional organizational skills with ability to manage multiple priorities and deadlines.
• Strong customer service, interpersonal, and communication abilities.
• Excellent problem-solving with a process-oriented approach.
• Advanced Microsoft Excel skills for data handling and reconciliation.

Responsibilities

• Support Tournament Directors with policies, procedures, and accreditation standards.
• Assist with registrations, draws, schedules, communications, and event-management tasks.
• Monitor tournaments, help resolve issues, and improve processes and resources.
• Administer Compliance and Participant Safety programs and maintain records.
• Assist with planning and delivery of National Championships and major events.
• Provide on-site support including logistics and participant communications.

Skills

Organizational skills

Customer service

Communication

Problem-solving

Microsoft Excel

Tools

Excel

Job description

Reports To: Senior Manager, Tournament Operations

Location: Philadelphia, PA

Status: Full-Time / Exempt

Compensation & Benefits: Competitive compensation and benefits package offered.

Position Summary

US Squash is seeking a highly organized, service-oriented Tournament Support Coordinator to support the successful delivery of accredited squash competition across the United States.

Each season, US Squash directly delivers more than 20 major championships and supports Tournament Directors and facilities in staging more than 400 accredited tournaments nationwide. Reporting to the Senior Manager, Tournament Operations, the Coordinator will provide operational and administrative support to this national tournament network and US Squash championships.

This entry-level role is ideal for someone who is exceptionally organized, detail-oriented, enjoys solving problems, and thrives in a fast-paced environment. The successful candidate will have strong customer service and communication skills and will consistently apply US Squash policies and procedures, helping provide a safe, fair, consistent, and high-quality tournament experience.

Key Responsibilities

Tournament Support & Administration

• Support Tournament Directors with US Squash tournament policies, procedures, and accreditation standards.
• Provide operational support for tournament preparation, including registrations, draws, schedules, communications, and other event-management processes.
• Monitor accredited tournaments, help resolve operational issues, and support the continued improvement of tournament processes and resources.
• Administer Compliance & Participant Safety programs
• Maintain accurate tournament, membership, and compliance records
• Collaborate across departments to support programs, events, and member services.
• Perform other tournament, event, and program responsibilities as assigned.
• Support the planning and delivery of US Squash National Championships and other major events as assigned.
• Assist with event preparation, registration, participant communications, scheduling, logistics, and on-site operations.

Member & Stakeholder Support

• Serve as a primary point of contact for tournament and membership inquiries, including management of the tournaments and membership email inboxes.
• Provide timely, accurate, and professional support to players, parents, coaches, Tournament Directors, facilities, and other members.
• Clearly and consistently communicate US Squash policies, balancing strong customer service with fair application of established procedures.

Qualifications

·Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.

·Strong problem-solving skills with a systematic, process-oriented approach to work.

·Advanced Microsoft Excel skills and confidence organizing, analyzing, and reconciling data.

·Excellent customer service, interpersonal, and communication skills.

·Ability to work a flexible schedule, including evenings and weekends, and travel.

·Experience in sports administration or event management is helpful but not required.

About US Squash

US Squash is a 501(c)(3) nonprofit organization and the only national governing body and membership organization for the sport of squash in the United States. Founded in 1904 and headquartered in Philadelphia, US Squash is a member of the U.S. Olympic and Paralympic Committee, the Pan American Squash Federation, and the World Squash Federation. US Squash is also the only sport national governing body headquartered in Philadelphia.

Our purpose is to lead, inspire, and unite squash in the United States by growing participation, positively impacting lives, driving competitive excellence, and supporting a strong and collaborative organizational culture.

The organization is headquartered at the Arlen Specter US Squash Center in Philadelphia, the world's largest public squash facility.

Equal Opportunity Employer

US Squash is an equal opportunity employer committed to fostering an inclusive and respectful workplace.