Night Auditor

ADP, Inc.; Honolulu (HI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance (vision/dental noted)

Disability/Life Insurance

401k plan

Paid sick and vacation time

Paid holidays

Two floating holidays per year

Discounts on stays at managed hotels

Job summary

Stay Hotel Waikiki in Honolulu is seeking a Night Auditor to greet guests, handle reservations, and manage front desk operations. This role emphasizes friendly, professional service and clear communication in a fast-paced boutique hotel environment.

Previous hotel experience is helpful but not required; we will train the right person. A flexible schedule including weekends and holidays is expected, with a starting wage of $22.00 per hour and a strong benefits package.

Qualifications

• Computer proficiency and basic office equipment operation.
• Basic math, reading/writing, and comprehension
• Ability to stand and walk for extended periods
• Ability to provide stellar customer service and handle upset guests with compassion

Responsibilities

• Answer telephones to respond to guest questions and take reservations
• Perform guest check ins, check outs, and room assignments
• Provide customer service at the highest level
• Handle upset guests with tact and kindness; resolve all issues before guests leave the property
• Multitask and prioritize to adjust to changing circumstances and complete multiple assignments

Skills

Customer service

Communication

Multitasking

Team player

English proficiency

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Night Auditor

Salary Range: $22.00 To $22.00 Hourly

STARTING WAGE: 22/HR

Stay Hotel Waikiki is a small boutique hotel located just two blocks from iconic Waikiki Beach, in the bustling heart of Honolulu. We offer affordability and an absolutely unbeatable location. Each room is designed with modern furnishings and thoughtful amenities to ensure a pleasant stay. Our team members go above and beyond to ensure a pleasant stay for every guest.

We're searching for someone who loves meeting new people to join our front desk team. Previous hotel experience is helpful but not required -- as long as you're the right person, we'll teach you everything you need to know to exceed standards for work quality and guest happiness. To be successful, you will be a reliable, enthusiastic multitasker who can work independently as well as get along with your team and help out where needed. You will demonstrate and promote 100% dedication to providing the best possible experience for our guests and employees through excellent guest service and effective communication skills. For outstanding employees, there is room for career growth & promotion.

We're proud to offer our team a robust benefits package, including

• health insurance (with vision/dental coverage available)
• disability/life insurance
• a 401k plan
• paid sick and vacation time
• paid holidays
• two floating holidays per year
• discounts on stays at our managed hotels across the country.

Stay Hotel Waikiki is an equal opportunity employer.

Responsibilities include:

Answer telephones to respond to guest questions and take reservations; enter reservations submitted online

Perform guest check ins, check outs, and room assignments

Provide customer service at the highest level

Handle upset guests with tact and kindness. Attempt to resolve all instances of poor guest service before guests leave the property

Multitask and prioritize to adjust to changing circumstances and complete multiple assignments despite interruption

Qualifications:

Computer proficiency; ability to operate basic office equipment

Basic math, reading/writing, and comprehension skills

Ability to stand and walk for extended periods of time

Ability to provide stellar customer service and handle upset guests professionally and with compassion

Available to work flexible hours to include weekends and holidays

Read, write, speak, and understand English - bilingual differential available