Tour Receptionist-Sales Support

Holiday Inn Club Vacations; Gatlinburg (TN); On-site; USD 28,000 - 42,000; Full time

Job summary

Holiday Inn Club Vacations Smoky Mountain Resort in Gatlinburg, TN is seeking a Sales Support Associate to ensure the Resort Tour Reception, gifting, Kids Club, Sales F&B and Sales Receptionist tasks are performed professionally, delivering a quality guest experience.

The role involves handling check-in and departure for the sales and marketing department, meeting personal and departmental objectives, verifying marketing qualifications for tour assignments, preparing and distributing

Qualifications

• Proficient with computers and phones.
• Proficient in Internet, Word, PowerPoint and Excel.
• Strong customer service skills are essential.
• Able to prioritize, organize and delegate tasks.
• Strong work ethic and written/verbal communication skills.
• Attention to detail and analytical as well as creative approach.
• Team-oriented and able to contribute to department goals.
• Ability to comply with management requests.

Responsibilities

• Handle check-in and departure processes for the sales/marketing department.
• Achieve personal and departmental objectives with guidance from management.
• Verify marketing qualifications for proper tour assignments.
• Prepare and distribute departmental reports after management approval.
• Execute the gifting process for designated sales/marketing areas.

Skills

Computer skills

MS Word

PowerPoint

Excel

Customer service

Communication skills

Teamwork

Prioritization

Work ethic

Attention to detail

Judgment and interpersonal skills

Delegation

Education

GED or better

High School Diploma or better

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Smoky Mountain Resort
Gatlinburg, TN 37738, USA

Description

The Sales Support Associate is to ensure that the Resort Tour Reception, Gifting, Kids Club, Sales F&B and Sales Receptionist job functions are performed in a professional and organized manner while providing a quality experience for our guests.

ESSENTIAL DUTIES AND TASKS:

Performs all elements of the check-in and departure process for the designated sales and marketing department

• Achieves personal and departmental written objectives by the Manager of Sales & Marketing Services
• Ensures check-in accuracy by verifying marketing qualifications for proper tour assignments
• Prepare and distribute all departmental reporting upon management’s approval
• Executes the gifting process for the designated sales and marketing areas

QUALIFICATIONS:

• Excellent computer and telephone skills.
• Proficient in use of Internet, MS Word, PowerPoint and Excel.
• Strong commitment and execution of customer service skills.
• Able to priorities, organize and delegate assignment with ease.
• Strong work ethic.
• Excellent verbal and written communication skills are essential for success.
• Possess well-developed judgment, interpersonal and communication skills.
• Attention to details and analytical as well as creative approach to tasks.
• Participates in proactive team efforts to achieve departmental and company goals.
• Carries out any reasonable request by management.

#INDSA2

Qualifications

Skills

Preferred

Novice

Microsoft Word

Novice

Customer Service

Novice

Microsoft Excel

Novice

Behaviors

Preferred

Team Player

Team Player: Works well as a member of a group

Detail Oriented

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

Preferred

GED or better.

High School Diploma or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.