Gift Room Clerk

Westgate Resorts; Gatlinburg (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Paid Time Off

401(k) with Company Match

Daily Pay

Tuition Assistance

Flexible Spending Accounts

Employee Assistance Program

Life and Accident Insurance

Discounts on Hotels and Entertainment

Job summary

Westgate Resorts is seeking a motivated team member for their Gatlinburg location. The role involves engaging with guests, handling tickets, and managing cash transactions. Strong communication and auditing skills are essential.

The ideal candidate has a relevant certificate or experience, thrives in a customer-focused environment, and works effectively with minimal supervision. Benefits include comprehensive health coverage, paid time off, 401(k) matching, and more.

Qualifications

• Ability to handle cash securely.
• Strong communication skills to interact with customers.
• Self-starter who can work with minimal supervision.

Responsibilities

• Accurately gift qualified customers during sales presentations.
• Handle discrepancies in gift offers and provide resolutions.
• Sell attraction tickets and merchandise to guests.
• Complete daily paperwork accurately and reconcile with cash drawer.

Skills

Essential duties performance

Cash and ticket handling

Tourist interaction

Following directions

Auditing skills

Word processing knowledge

Good communication

Self-starter

Team collaboration

Organized and accurate

Education

One-year certificate or equivalent

3-6 months related experience

Job description

Compensation

$16 / hour

About Westgate Smoky Mountain Resort & Spa

Adjacent to Great Smoky Mountains National Park, the most‑visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world‑class amenities such as the state‑of‑the‑art Wild Bear Falls water park.

Duties

• Accurately and efficiently gift qualified customers at the end of the timeshare sales presentation, using the P.O.S. system on a daily basis.
• Balance money and ticket bank amounts at the beginning and end of shift.
• Handle discrepancies in gift offers. Call Marketing Liaison, Reservations Manager or Broker Manager for verification.
• Resolve problems/complaints arising from guest misunderstanding of gift offers, ticket features, etc.
• Sell attraction tickets and merchandise. Make reservations for dinner shows as needed.
• Provide basic directions, maps, attraction and area information to the customers as needed.
• Provide customers with transportation when needed. Keep accurate transportation log that is sent to the Corporate Offices for invoice reconciliation.
• Complete daily paperwork accurately and thoroughly. Explain any overages or shortages on closing tape.
• Verify transactions to paperwork to make sure it counterparts to the cash drawer.
• Furnish Marketing Liaisons with a cash bank for refunding non-qualified tours. Balance the bank with the Marketing Liaison at the end of the day.
• Daily clean and secure work place.
• Reconcile merchandise inventory on a daily basis.
• Keep ticket price boards updated.
• Verify each others deposits before dropping the deposit on daily bases.

Qualifications

• Must perform essential duties effectively.
• Handle cash and tickets securely.
• Enjoy working with tourists.
• Follow directions well.
• Strong auditing skills.
• Knowledge of word processing and spreadsheets.
• Good communication skills.
• Self‑starter with minimal supervision.
• Work well with others.
• Organized and accurate.
• Meet deadlines.

Education/Experience

• One‑year certificate, or
• 3‑6 months related experience/training, or
• Equivalent combination of education and experience.

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family‑Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well‑Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low‑Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Equal Employment Opportunity

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.