Tour Receptionist / Sales Support Associate $16 Per Hour

Holiday Inn Club Vacations; Myrtle Beach (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Holiday Inn Club Vacations is seeking a Sales Support Associate to ensure the Resort Tour Reception, Gifting, Sales F&B and Sales Receptionist functions run professionally and smoothly, delivering a quality guest experience.

Key duties include handling check-in/departure for the sales/marketing department, supporting reporting, and assisting with gifting and tour assignments while prioritizing customer service and teamwork.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Internet, MS Word, PowerPoint and Excel.
• Strong commitment and execution of customer service skills.
• Able to prioritize, organize and delegate tasks with ease.
• Strong work ethic.
• Attention to detail and analytical as well as creative approach to tasks.

Responsibilities

• Performs all elements of the check-in and departure process for the designated sales and marketing department.
• Achieves personal and departmental written objectives by the Manager of Sales & Marketing Services.
• Ensures check-in accuracy by verifying marketing qualifications for proper tour assignments.
• Prepare and distribute all departmental reporting upon management’s approval.
• Executes the gifting process for the designated sales and marketing areas.

Skills

Communication skills

Computer skills

MS Office

Customer service

Organizational skills

Attention to detail

Teamwork

Problem solving

Weekend/holiday availability

Interpersonal skills

Tools

MS Word

PowerPoint

Excel

Job description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
The Sales Support Associate is to ensure that the Resort Tour Reception, Gifting, Sales F&B and Sales Receptionist job functions are performed in a professional and organized manner while providing a quality experience for our guests.

ESSENTIAL DUTIES AND TASKS:

• Performs all elements of the check-in and departure process for the designated sales and marketing department.
• Achieves personal and departmental written objectives by the Manager of Sales & Marketing Services
• Ensures check-in accuracy by verifying marketing qualifications for proper tour assignments
• Prepare and distribute all departmental reporting upon management’s approval
• Executes the gifting process for the designated sales and marketing areas
  

QUALIFICATIONS:

• Excellent computer and telephone skills.
• Proficient in use of Internet, MS Word, PowerPoint and Excel.
• Strong commitment and execution of customer service skills.
• Able to priorities, organize and delegate assignment with ease.
• Strong work ethic.
• Excellent verbal and written communication skills are essential for success.
• Possess well-developed judgment, interpersonal and communication skills.
• Attention to details and analytical as well as creative approach to tasks.
• Participates in proactive team efforts to achieve departmental and company goals.
• Carries out any reasonable request by management
• Ability to work weekends and holidays