Tour Receptionist-Sales Support

Holiday Inn Club Vacations Incorporated; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Holiday Inn Club Vacations Incorporated is seeking a Sales Support Associate at Smoky Mountain Resort in Gatlinburg, TN. You will handle check-in/departure processes and support Sales & Marketing Services to deliver a quality guest experience.

You will be responsible for routine reporting, gifting operations, and maintaining excellent communication with guests and team members in a fast-paced resort environment.

Qualifications

• Excellent computer and telephone skills.
• Proficient in Internet, MS Word, PowerPoint and Excel.
• Strong commitment and execution of customer service skills.
• Able to prioritize, organize and delegate assignments with ease.
• Strong work ethic.
• Excellent verbal and written communication skills are essential for success.
• Possess well-developed judgment, interpersonal and communication skills.
• Attention to detail and analytical as well as creative approach to tasks.
• Participates in proactive team efforts to achieve departmental and company goals.
• Carries out any reasonable request by management.

Responsibilities

• Performs all elements of the check-in and departure process for the designated sales and marketing department.
• Achieves personal and departmental written objectives by the Manager of Sales & Marketing Services.
• Ensures check-in accuracy by verifying marketing qualifications for proper tour assignments.
• Prepare and distribute all departmental reporting upon management’s approval.
• Executes the gifting process for the designated sales and marketing areas.

Skills

Customer service

Internet

MS Word

PowerPoint

Excel

Education

GED or better

High School Diploma or better

Tools

N/A

Job description

Smoky Mountain Resort
Gatlinburg, TN 37738, USA

Description

The Sales Support Associate is to ensure that the Resort Tour Reception, Gifting, Kids Club, Sales F&B and Sales Receptionist job functions are performed in a professional and organized manner while providing a quality experience for our guests.

ESSENTIAL DUTIES AND TASKS:

Performs all elements of the check-in and departure process for the designated sales and marketing department

• Achieves personal and departmental written objectives by the Manager of Sales & Marketing Services
• Ensures check-in accuracy by verifying marketing qualifications for proper tour assignments
• Prepare and distribute all departmental reporting upon management’s approval
• Executes the gifting process for the designated sales and marketing areas

QUALIFICATIONS:

• Excellent computer and telephone skills.
• Proficient in use of Internet, MS Word, PowerPoint and Excel.
• Strong commitment and execution of customer service skills.
• Able to priorities, organize and delegate assignment with ease.
• Strong work ethic.
• Excellent verbal and written communication skills are essential for success.
• Possess well-developed judgment, interpersonal and communication skills.
• Attention to details and analytical as well as creative approach to tasks.
• Participates in proactive team efforts to achieve departmental and company goals.
• Carries out any reasonable request by management.

#INDSA2

Qualifications

Skills

Preferred

Novice

Microsoft Word

Novice

Customer Service

Novice

Microsoft Excel

Novice

Behaviors

Preferred

Team Player

Team Player: Works well as a member of a group

Detail Oriented

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

Preferred

GED or better.

High School Diploma or better.

Equal Opportunity Employer
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