Tour Receptionist - $17.50/hr + Benefits

Holiday Inn Club Vacations; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K Match

Travel Perks

Tuition Assistance

Referral Program

Job summary

Holiday Inn Club Vacations is seeking a Sales Support Associate (Tour Receptionist/Sales Admin) to ensure smooth resort operations and a quality guest experience at the Desert Club Resort in Las Vegas.

The role covers check-in/check-out for the sales/marketing team, reporting, gifting, and supporting F&B and Kids Club activities. Weekend/holo shifts and flexible day hours are required to meet business needs.

Qualifications

• Excellent computer and telephone skills.
• Proficient in Internet, MS Word, PowerPoint, and Excel.
• Strong commitment and execution of customer service skills.
• Able to prioritize, organize, and delegate assignments with ease.
• Strong work ethic.
• Excellent verbal and written communication skills are essential for success.
• Possesses well-developed judgment, interpersonal, and communication skills.
• Attention to detail and analytical as well as creative approach to tasks.
• Participates in proactive team efforts to achieve departmental and company goals.

Responsibilities

• Performs all elements of the check-in and departure process for the designated sales and marketing department.
• Achieves personal and departmental written objectives by the Manager of Sales & Marketing Services.
• Ensures check-in accuracy by verifying marketing qualifications for proper tour assignments.
• Prepare and distribute all departmental reporting upon management’s approval.
• Executes the gifting process for the designated sales and marketing areas.

Skills

Front Office

General Office Software

Customer Service

Team Player

Detail Oriented

Tools

MS Office

Job description

Job Category: Sales & Marketing

Requisition Number: TOURR022121

• Full-Time
• On-site

Locations

Showing 1 location

Desert Club Resort
Las Vegas, NV 89109, USA

Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

The Sales Support Associate (Tour Receptionist/Sales Admin) is to ensure that the Resort Tour Reception, Gifting, Kids Club, Sales F&B, and Sales Receptionist job functions are performed in a professional and organized manner while providing a quality experience for our guests.

ESSENTIAL DUTIES AND TASKS:

• Performs all elements of the check-in and departure process for the designated sales and marketing department
• Achieves personal and departmental written objectives by the Manager of Sales & Marketing Services
• Ensures check-in accuracy by verifying marketing qualifications for proper tour assignments
• Prepare and distribute all departmental reporting upon management’s approval
• Executes the gifting process for the designated sales and marketing areas

QUALIFICATIONS:

• Excellent computer and telephone skills.
• Proficient in the use of the Internet, MS Word, PowerPoint, and Excel.
• Strong commitment and execution of customer service skills.
• Able to prioritize, organize, and delegate assignments with ease.
• Strong work ethic.
• Excellent verbal and written communication skills are essential for success.
• Possesses well-developed judgment, interpersonal, and communication skills.
• Attention to detail and analytical as well as creative approach to tasks.
• Participates in proactive team efforts to achieve departmental and company goals.
• Carries out any reasonable request by management.

REQUIRED SCHEDULE:

• Weekends required. Days off are in the week, and most holidays required to work (all except Thanksgiving or Christmas - we will be closed and those are paid holidays)
• Day shift availability for any shift between the hours of 7:30am-6pm. We are looking for someone with open availability and flexibility.

BENEFITS:

• Rewards & Recognition Programs
• Comprehensive Medical, Dental, and Vision
• 401K Match
• Team Member Travel Perks and Discounts
• Tuition Assistance
• Referral Compensation Program

#INDSA2 #ZRSA2

Qualifications

Skills

Preferred

Front Office

Novice

General Office Software

Novice

Customer Service

Novice

Other - describe in Notes

Novice

Behaviors

Functional Expert

Considered a thought leader on a subject

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.