Front Desk Specialist - Full-time

Holiday Inn Club Vacations Incorporated; Myrtle Beach (SC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401k Retirement

Insurance (Dental, Health, Vision)

Paid Time Off

Tuition Assistance

ClubGo Membership

Room Discounts Worldwide & Much More

Job summary

Holiday Inn Club Vacations Incorporated is seeking a Front Desk Specialist to provide exceptional guest service from check-in to check-out. You will handle folio adjustments, cash handling, and key issuance while maintaining security and accuracy.

The role supports the Marketing Face to Face team during check-in, assists owners and guests needing more information, and serves as a resort tech expert for business center and Wi-Fi access.

Qualifications

• Minimum one year of customer service experience, preferably in a resort/hotel front office.
• Ability to use Microsoft Office Suite for daily reporting and documentation.
• Fluent in English with excellent verbal and written communication.

Responsibilities

• Facilitate the overall guest experience from check-in through check-out; handle room changes, inventory moves and folio adjustments; create and issue keys securely.
• Answer guest inquiries and route to appropriate resort personnel when needed; resolve issues with urgency and guest satisfaction.
• Maintain a house cash bank, perform end-of-day reporting of receipts, cash checks, and determine payment methods.
• Coordinate with Housekeeping to expedite unit cleaning and support PBX Operator duties when requested; assist with guest service information requests.
• Perform other duties as assigned.

Skills

Customer Service

Microsoft Office

Timeshareware

Verbal & Written

Fluent English

Weekend Availability

Problem Solving

Organizational Skills

Education

High School Diploma or GED

Bilingual a plus

Tools

Microsoft Office Suite

Job description

Benefits After 90 Days:

• 401k Retirement
• Insurance (Dental, Health, Vision)
• Paid Time Off
• Tuition Assistance
• ClubGo Membership
• Room Discounts Worldwide & Much More.

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This position will be responsible for serving as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check-out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face to Face team during the check-in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert in regard to business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.

ESSENTIAL DUTIES AND TASKS:

• Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests
• Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
• Maintains and is responsible for a house cash bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer’s credit, and establishes how the customer will pay for the accommodation.
• Communicates with Housekeeping, as appropriate to expedite the cleaning of units Supports department as PBX Operator when needed by assisting with Guest Service information requests from all in-coming and out-going communication areas as needed;
• Performs other duties as assigned.

QUALIFICATIONS:

• Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment
• A commitment to providing outstanding customer service.
• Knowledge of Microsoft Office Suite.
• Able to acquire a clear understanding of timeshareware applications.
• Basic knowledge of office equipment required to perform the job.
• Ability to establish and maintain effective working relationships with co-workers and leaders.
• Strong problem-solving skills.
• Capable of seeing a task through to completion.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Fluent in the English language.
• Must have open availability and be able to work weekends and holidays.

EDUCATION And/or EXPERIENCE

• High School Diploma or GED
• Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel
• Bilingual a plus