Tour Receptionist

Capital Vacations; Pigeon Forge (TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Life Insurance

Dental, Vision

401(k) Retirement Plan

Discounted Vacation Stays

Paid Time Off starting immediately

Job summary

Capital Vacations in Gatlinburg, TN is seeking an Administrative Associate to join our onsite team. You will support Front Desk, Tour Reception, and Gifting, helping ensure smooth operations and outstanding guest experiences.

The role offers daytime hours, weekend and most holiday availability, and a benefits package including life insurance, health coverage, a 401(k), discounted stays, and immediate PTO.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with a focus on accuracy.
• Experience using Microsoft Office and CRM systems.
• Weekend and holiday availability is required.

Responsibilities

• Welcome and check in guests, ensuring a smooth arrival experience.
• Assist with payments, reservations, and itinerary planning for local attractions.
• Provide area information, directions, and show details.
• Coordinate with vendors for entertainment, dining, and lodging.
• Prepare and distribute vouchers for shows and restaurants.
• Communicate updates to Sales Managers and Admin Leads.
• Maintain accurate daily reports and tour profiles.
• Keep the lobby clean and stocked with materials.
• Deliver exceptional customer service and resolve guest concerns.

Skills

Customer service

Multitasking

Detail-oriented

CRM software

Microsoft Office

Communication skills

Tools

CRM software

Microsoft Office

Job description

Capital Vacations strives for excellence in everything we do.

Our mission is simple: deliver unforgettable vacation experiences to our members and guests.

We’re seeking an Administrative Associate to join our team in Gatlinburg, TN. This role supports multiple functions, including Front Desk, Tour Reception, and Gifting, ensuring smooth operations and exceptional guest experiences.

Position Details

Pay: $18 per hour

Location: Onsite - Gatlinburg, TN

Schedule: Daytime hours with weekend and most holiday availability required

Why Capital Vacations?

In addition to competitive pay, we offer a comprehensive benefits package:

• Company-Paid Life Insurance & Long-Term Disability
• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Discounted Vacation Stays
• Paid Time Off starting immediately

What You’ll Do

• Welcome and check in guests, ensuring a smooth arrival experience
• Assist with payments, reservations, and itinerary planning for local attractions
• Provide area information, directions, and show details
• Coordinate with vendors for entertainment, dining, and lodging
• Prepare and distribute vouchers for shows and restaurants
• Communicate updates to Sales Managers and Admin Leads
• Maintain accurate daily reports and tour profiles
• Keep the lobby clean and stocked with materials
• Deliver exceptional customer service and resolve guest concerns
• Other duties as assigned

What We’re Looking For

• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Professional, friendly, and detail-oriented
• Experience in Microsoft Office
• Computer skills and working within multiple CRM's
• Weekend and holiday availability required