Sales Administration

Capital Vacations; Northern (KY); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

company-paid life insurance

long-term disability

medical

dental

vision coverage

a 401(k) plan

discounted vacation stays

Job summary

Capital Vacations is seeking a detail‑oriented Administrative Team member to support guest services and daily operations. You will greet guests, handle reservations, collect payments, and prepare daily reports, while delivering friendly, helpful service in a fast‑paced hospitality setting.

Strong communication, computer literacy, and a willingness to work day hours including weekends are essential. Join a team that values collaboration, growth, and guest satisfaction.

Qualifications

• Excellent communication and customer service skills.
• Ability to work daytime hours, including weekends and holidays.
• Proficiency in basic computer skills and Microsoft Office.

Responsibilities

• Greet and check-in guests
• Assist guests with payments, pre-auths, and reservations
• Resolve guest complaints
• Prepare reports and daily reconciliations
• Provide information about area, shows, and dining options
• Maintain lobby and refreshment stations
• Communicate with management and teams as needed

Skills

Excellent communication

Customer service

Team collaboration

Flexible schedule

Attention to detail

Tools

Excel

Word

Basic computer skills

Job description

Job Description

Join Our Growing Team!

As the fastest-growing company in the hospitality industry, we take pride in delivering exceptional service and unforgettable vacation experiences to our valued members and guests.

Company Overview

At Capital Vacations, our mission is simple: to provide quality vacations to our members and guests. With access to over 90 internal club destinations and thousands of external options, we are committed to excellence in every aspect of our service.

At Capital Vacations, we foster a vibrant work environment that encourages collaboration, personal growth, and success. We believe in empowering our employees with the tools and support they need to thrive, making us a premier choice for those looking to advance their careers in the hospitality sector. Join us and be part of a dynamic team that is passionate about creating memorable vacation experiences for our members.

Why Choose Capital Vacations?

At Capital Vacations, we pride ourselves on being an employer of choice within the hospitality industry. Here are just a few reasons to consider joining our team:

Comprehensive Training and Development: We provide robust training programs to help you excel in your role and ongoing professional development opportunities.

Career Advancement Opportunities: We believe in promoting from within and provide clear pathways for growth within the company.

Supportive Work Environment: Join a dynamic team that fosters collaboration and support, where successes are celebrated together.

Exciting Perks and Benefits: Enjoy a range of benefits including company-paid life insurance, long-term disability, medical, dental, vision coverage, a 401(k) plan, and discounted vacation stays.

• company-paid life insurance
• long-term disability
• medical
• dental
• vision coverage
• a 401(k) plan
• discounted vacation stays

Who We’re Looking For

We seek passionate and motivated individuals who thrive in a fast-paced environment and are eager to make a difference. Ideal candidates will:

• Have a positive attitude and a strong desire to succeed.
• Possess excellent communication and customer service skills.
• Be enthusiastic about building relationships and helping others enjoy their vacation experiences.
• Demonstrate resilience and adaptability in a dynamic work environment.
• Be ready to take on challenges and commit to continuous learning and growth.
• Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.
• Requires availability during daytime hours – weekends required.

• Greet and check-in guest
• Assist guests with; collecting payments/pre-auth payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants
• Resolve customer complaints
• Run and prepare reports – opening and closing
• Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)
• Provide information to guests about the area, including directions and show information
• Prepares count and profiles of tours for the entire day
• Updates numbers to Sales Managers as more tours are added
• Communicates with Admin Manager or Leads with unusual tours/gifts
• Maintains clean lobby and refreshment stations.
• Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours and corrects data entry of these tours to Marketing and Sales at the completion of the day.

Skills, Knowledge and Abilities Important for Members of our Administrative Team:

• Proficient in Excel and Word
• Basic computer skills
• Well organized
• Maintains accuracy
• Ability to communicate both written and orally.
• Flexible schedule with the ability to work evenings, weekends and holidays.