Tour Operations Manager

Delaware North at Kennedy Space Center Visitor Complex; Orlando (FL); On-site; USD 57,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus

Paid vacation and holidays

Paid parental bonding leave

Tuition and/or certification reimburse

Friends-and-family discounts

Job summary

Delaware North at Kennedy Space Center Visitor Complex seeks a Tour Operations Manager to lead the Kennedy Space Center Bus Tour operations at Merritt Island, FL. You will direct daily routing, scheduling, budgeting, and safety while delivering top guest experiences.

The role requires 3+ years in transportation/tour ops, a Bachelor's in a related field or equivalent, and strong leadership, communication, and problem-solving skills. Valid driver’s license and FDOT knowledge are essential.

Qualifications

• Bachelor’s degree as specified or equivalent experience may substitute.
• Minimum of 3 years in transportation or tour operations, preferably unionized.
• Strong knowledge of FDOT regulations and commercial vehicle operations.
• Proven leadership with large teams and client relationships.
• Excellent communication, organizational, and problem-solving abilities.
• Must have a valid driver’s license.
• Strong computer skills with Microsoft Office; Excel and Word.

Responsibilities

• Manage routing, scheduling, and fleet coordination; participate in strategic planning and budgeting.
• Ensure compliance with FDOT regulations, vehicle inspections, and driver licensing.
• Monitor and adjust tour routes in response to NASA activity and road closures.
• Supervise unionized bus drivers and dispatch team; ensure collective bargaining compliance.
• Partner with HR to address grievances, performance issues, and workforce development.
• Maintain safety protocols for guests and team members, including emergency response procedures.

Skills

Leadership

Communication

Problem solving

Driver's license

Education

Bachelor’s degree in transportation management, hospitality, business, or related field

Tools

Microsoft Office

Excel

Word

Job description

The opportunity

Delaware North Parks and Resorts is hiring a full-time Tour Operations Manager to join our team at Kennedy Space Center Visitor Complex in Merritt Island, Florida!

In this exciting leadership role, you will oversee the daily operations and strategic direction of the iconic Kennedy Space Center Bus Tour, one of the Visitor Complex’s most popular attractions. You’ll lead a team dedicated to delivering exceptional guest experiences as visitors journey beyond NASA’s gates to explore historic launch sites, active spaceflight facilities, and the incredible story of space exploration.

If you are a hands-on leader who thrives in a fast-paced environment, enjoys developing teams, and is passionate about creating unforgettable experiences for guests from around the world, we want to hear from you.

Pay

Minimum – Anticipated Maximum Base Salary: $56,900 – $76,800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Manage routing, scheduling, and fleet coordination, and participate in strategic planning and budgeting for tour operations
• Ensure compliance with Florida Department of Transportation regulations, vehicle inspections, and driver licensing
• Monitor and adjust tour routes in response to NASA launch activity and road closures
• Supervise unionized bus drivers and dispatch team members, ensuring compliance with collective bargaining agreements
• Partner with human resources and labor relations to address grievances, performance issues, and workforce development
• Stay current on transportation laws, OSHA standards, and NASA site-specific requirements while maintaining and enforcing safety protocols for guests and team members, including emergency response proceduresOperate a motorized vehicle when necessary

More about you

• Bachelor’s degree in transportation management, hospitality, business, or a related field; equivalent experience may substitute
• Minimum of 3 years of experience in transportation or tour operations, preferably in a unionized environment
• Strong knowledge of FDOT regulations and commercial vehicle operations
• Proven leadership skills with experience managing large teams and client relationships
• Excellent communication, organizational, and problem-solving abilities
• Must have a valid driver’s license
• Strong computer skills with knowledge of microsoft office; Excel and Word

Physical requirements

• Frequent standing, walking, lifting, and bending
• Ability to lift to 25 pounds

Shift details

• Days
• Evenings
• Holidays
• Weekends