Tour Operations Manager, Kennedy Space Center

Delaware North; Merritt Island (FL); On-site; USD 57,000 - 77,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Performance bonus

Paid vacation

PARental bonding leave

Tuition reimbursement

Friends and family discounts

Job summary

Delaware North Parks and Resorts is seeking a full-time Tour Operations Manager at Kennedy Space Center Visitor Complex in Merritt Island, Florida. You will oversee the daily operations and strategic direction of the Kennedy Space Center Bus Tour, leading a team to deliver exceptional guest experiences.

If you are a hands-on leader who thrives in a fast-paced environment and enjoys developing teams, we want to hear from you.

Qualifications

• Bachelor’s degree in transportation management, hospitality, business, or related field; equivalent experience may substitute.
• Minimum of 3 years in transportation or tour operations, preferably in a unionized environment.
• Strong knowledge of FDOT regulations and commercial vehicle operations.
• Proven leadership skills with experience managing large teams and client relationships.
• Excellent communication, organizational, and problem-solving abilities.
• Must have a valid driver’s license.
• Strong computer skills with knowledge of Microsoft Office (Excel/Word).

Responsibilities

• Manage routing, scheduling, and fleet coordination, and participate in strategic planning and budgeting for tour operations
• Ensure compliance with Florida Department of Transportation regulations, vehicle inspections, and driver licensing
• Monitor and adjust tour routes in response to NASA launch activity and road closures
• Supervise unionized bus drivers and dispatch team members, ensuring compliance with collective bargaining agreements
• Partner with human resources and labor relations to address grievances, performance issues, and workforce development
• Stay current on transportation laws, OSHA standards, and NASA site-specific requirements while maintaining and enforcing safety protocols for guests and team members, including emergency response procedures
• Operate a motorized vehicle when necessary

Skills

Leadership

FDOT knowledge

Driver's license

MS Office (Excel/Word)

Communication

Education

Bachelor’s degree in transportation management, hospitality, business, or related field

Job description

The opportunity

Delaware North Parks and Resorts is hiring a full-time Tour Operations Manager to join our team at Kennedy Space Center Visitor Complex in Merritt Island, Florida!

In this exciting leadership role, you will oversee the daily operations and strategic direction of the iconic Kennedy Space Center Bus Tour, one of the Visitor Complex's most popular attractions. You'll lead a team dedicated to delivering exceptional guest experiences as visitors journey beyond NASA's gates to explore historic launch sites, active spaceflight facilities, and the incredible story of space exploration.

If you are a hands-on leader who thrives in a fast-paced environment, enjoys developing teams, and is passionate about creating unforgettable experiences for guests from around the world, we want to hear from you.

Pay

Minimum – Anticipated Maximum Base Salary: $56,900 - $76,800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Manage routing, scheduling, and fleet coordination, and participate in strategic planning and budgeting for tour operations
• Ensure compliance with Florida Department of Transportation regulations, vehicle inspections, and driver licensing
• Monitor and adjust tour routes in response to NASA launch activity and road closures
• Supervise unionized bus drivers and dispatch team members, ensuring compliance with collective bargaining agreements
• Partner with human resources and labor relations to address grievances, performance issues, and workforce development
• Stay current on transportation laws, OSHA standards, and NASA site-specific requirements while maintaining and enforcing safety protocols for guests and team members, including emergency response procedures
• Operate a motorized vehicle when necessary

More about you

• ​Bachelor’s degree in transportation management, hospitality, business, or a related field; equivalent experience may substitute
• ​Minimum of 3 years of experience in transportation or tour operations, preferably in a unionized environment
• ​Strong knowledge of FDOT regulations and commercial vehicle operations
• ​Proven leadership skills with experience managing large teams and client relationships
• ​Excellent communication, organizational, and problem-solving abilities
• Must have a valid driver’s license
• Strong computer skills with knowledge of microsoft office; Excel and Word

Physical requirements

• Frequent standing, walking, lifting, and bending
• Ability to lift to 25 pounds

Shift details

Days
Evenings
Holidays
Weekends

Who we are

Delaware North is the food and beverage, and retail partner at The Kennedy Space Center Visitor Complex since dating back to 1995. The Kennedy Space Center Visitor Complex is the visitor center at NASA's Kennedy Space Center in Florida. It features exhibits and displays, historic spacecraft and memorabilia, shows, educational camps and programs, two IMAX theaters, and a range of bus tours.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.