Space Center Tour Operations Lead

Delaware North at Kennedy Space Center Visitor Complex; Orlando (FL); On-site; USD 57,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus

Paid vacation and holidays

Paid parental bonding leave

Tuition and/or certification reimburse

Friends-and-family discounts

Job summary

Delaware North at Kennedy Space Center Visitor Complex seeks a Tour Operations Manager to lead the Kennedy Space Center Bus Tour operations at Merritt Island, FL. You will direct daily routing, scheduling, budgeting, and safety while delivering top guest experiences.

The role requires 3+ years in transportation/tour ops, a Bachelor's in a related field or equivalent, and strong leadership, communication, and problem-solving skills. Valid driver’s license and FDOT knowledge are essential.

Qualifications

• Bachelor’s degree as specified or equivalent experience may substitute.
• Minimum of 3 years in transportation or tour operations, preferably unionized.
• Strong knowledge of FDOT regulations and commercial vehicle operations.
• Proven leadership with large teams and client relationships.
• Excellent communication, organizational, and problem-solving abilities.
• Must have a valid driver’s license.
• Strong computer skills with Microsoft Office; Excel and Word.

Responsibilities

• Manage routing, scheduling, and fleet coordination; participate in strategic planning and budgeting.
• Ensure compliance with FDOT regulations, vehicle inspections, and driver licensing.
• Monitor and adjust tour routes in response to NASA activity and road closures.
• Supervise unionized bus drivers and dispatch team; ensure collective bargaining compliance.
• Partner with HR to address grievances, performance issues, and workforce development.
• Maintain safety protocols for guests and team members, including emergency response procedures.

Skills

Leadership

Communication

Problem solving

Driver's license

Education

Bachelor’s degree in transportation management, hospitality, business, or related field

Tools

Microsoft Office

Excel

Word

Job description

Delaware North at Kennedy Space Center Visitor Complex seeks a Tour Operations Manager to lead the Kennedy Space Center Bus Tour operations at Merritt Island, FL. You will direct daily routing, scheduling, budgeting, and safety while delivering top guest experiences.

The role requires 3+ years in transportation/tour ops, a Bachelor's in a related field or equivalent, and strong leadership, communication, and problem-solving skills. Valid driver’s license and FDOT knowledge are essential.