Space Center Tour Operations Lead

Delaware North; Merritt Island (FL); On-site; USD 57,000 - 77,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Performance bonus

Paid vacation

PARental bonding leave

Tuition reimbursement

Friends and family discounts

Job summary

Delaware North Parks and Resorts is seeking a full-time Tour Operations Manager at Kennedy Space Center Visitor Complex in Merritt Island, Florida. You will oversee the daily operations and strategic direction of the Kennedy Space Center Bus Tour, leading a team to deliver exceptional guest experiences.

If you are a hands-on leader who thrives in a fast-paced environment and enjoys developing teams, we want to hear from you.

Qualifications

• Bachelor’s degree in transportation management, hospitality, business, or related field; equivalent experience may substitute.
• Minimum of 3 years in transportation or tour operations, preferably in a unionized environment.
• Strong knowledge of FDOT regulations and commercial vehicle operations.
• Proven leadership skills with experience managing large teams and client relationships.
• Excellent communication, organizational, and problem-solving abilities.
• Must have a valid driver’s license.
• Strong computer skills with knowledge of Microsoft Office (Excel/Word).

Responsibilities

• Manage routing, scheduling, and fleet coordination, and participate in strategic planning and budgeting for tour operations
• Ensure compliance with Florida Department of Transportation regulations, vehicle inspections, and driver licensing
• Monitor and adjust tour routes in response to NASA launch activity and road closures
• Supervise unionized bus drivers and dispatch team members, ensuring compliance with collective bargaining agreements
• Partner with human resources and labor relations to address grievances, performance issues, and workforce development
• Stay current on transportation laws, OSHA standards, and NASA site-specific requirements while maintaining and enforcing safety protocols for guests and team members, including emergency response procedures
• Operate a motorized vehicle when necessary

Skills

Leadership

FDOT knowledge

Driver's license

MS Office (Excel/Word)

Communication

Education

Bachelor’s degree in transportation management, hospitality, business, or related field

Job description

Delaware North Parks and Resorts is seeking a full-time Tour Operations Manager at Kennedy Space Center Visitor Complex in Merritt Island, Florida. You will oversee the daily operations and strategic direction of the Kennedy Space Center Bus Tour, leading a team to deliver exceptional guest experiences.

If you are a hands-on leader who thrives in a fast-paced environment and enjoys developing teams, we want to hear from you.