Tour Guide

Natural Bridge Caverns, Inc.; San Antonio (TX); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Flexible schedules

Paid vacation and sick time

Tuition reimbursement

Free admission for you and your family

Referral bonuses

Employee discounts for retail and F&B

Career advancement opportunities

Health and dental benefits for FT

Job summary

Natural Bridge Caverns, Inc. in San Antonio, TX is seeking enthusiastic tour guides to staff our caves, shops, café and attractions. Join our family and grow with us as a Tour Guide.

You will lead guided tours, memorize scripts, uphold safety, and deliver a world-class guest experience while living our values of integrity, teamwork and excellence. Flexible schedules and growth opportunities await.

Qualifications

• Effective communication is essential and engaging storytelling.
• Passion for caves, education and discovery.
• Strong time management to run tours smoothly.
• Positive, welcoming attitude for guests.
• Willingness to work with a team and support others.
• punctuality for scheduled tours.
• Willingness to learn new tours and cross-train.

Responsibilities

• Lead guests through cave tours and provide accurate information.
• Memorize scripts and share knowledge with guests.
• Maintain guest standards by delivering a world-class experience.
• Monitor safety and follow protocols during tours.
• Assist with daily cleaning and upkeep of facilities.
• Take on other duties as needed to ensure guest satisfaction.

Skills

Communication

Enthusiasm

Organization

Charisma

Teamwork

Punctuality

Knowledgeable

Job description

We’re looking for friendly, part-time and full-time employees to staff our caves, shops, café and attractions. Here is your chance to become a member of the Natural Bridge Caverns family.

Position:Tour Guide

Location: San Antonio, TX

Job Id:339

# of Openings:1

We’re looking for energetic Tour Guides who love learning and are looking to grow within our company. Tour Guides are responsible for upholding our values of integrity, teamwork, stewardship, and excellence while creating a world where people feel connected to one another and the land – above ground and below. If you’re interested in learning more every day, meeting unique and fun guests, and forging fun relationships with your coworkers, Natural Bridge Caverns is the right place for you!

Key Responsibilities

• Conduct Guided Tours: Lead guests through cave tours, providing guests with accurate information.
• Research and Learn: Memorize provided scripts to give to guests on tours and learn information to answer guest questions.
• Uphold Guest Standards: Communicate with guests in a friendly and enthusiastic way, answering questions, and ensuring a world-class experience.
• Ensure Safety: Monitor group safety and adhere to safety protocols during tours.
• Maintain a Clean Environment: Participate in beginning and end-of-day cleaning duties including sweeping, mopping, cleaning restrooms, collecting trash, ect.
• Other Duties: May be assigned tasks as needed to consistently ensure guest satisfaction, maintain cleanliness, and uphold safety standards.

To thrive in this position, candidates must bring a commitment to inclusivity, transparency, and growth.

Qualifications

• Effective Communication: Ability to convey information clearly and engagingly.
• Enthusiasm: Passionate about caves, education, and discovery and excited to share knowledge with others.
• Organized: Manages time and scheduling well and ensures tours run smoothly.
• Charismatic and Positive: Creates a welcoming and enjoyable atmosphere for guests.
• Team-Oriented: Willing to work with a team and assist others in their duties.
• Punctual: Comes to work on time and is on time to all scheduled tours.
• Knowledgeable: Willingness to learn additional types of tours, cross train in other departments, and grow within the company.

Essential Functions

• Must be able to remain in a stationary position 50% of the time
• Occasionally move about their designated area to access supplies
• Occasionally ascend/descend ladders
• Ability to communicate information and ideas so that others will understand & exchange accurate information in these situations
• Observe details in close range (within a few feet of the observer)
• Move boxes weighing up to 20 pounds across park areas for various needs
• Consistently work in outdoor weather conditions

What We Offer

• Flexible Schedules
• Paid vacation and sick time
• Tuition reimbursement
• Free admission for you and your immediate family
• Referral bonuses
• Employee discounts for retail and Food & Beverage items
• Career advancement opportunities
• Full-Time Employees are also eligible for health and dental benefits, life insurance, 401K, paid holidays, Volunteer time off, and more!

Commitment to Inclusion

At Natural Bridge Caverns we foster a collaborative environment where every team member is valued, respected, and empowered to contribute their unique perspectives and talents. We are an Equal Opportunity Employer, celebrating diversity, and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Additional information can also be found at naturalbridgecaverns.com

Welcome to Natural Bridge Caverns, a Texas family-owned and operated premier natural attraction where adventure and excitement await at every turn.